Call Center Representative
Virginia's Community College System, Richmond, VA, United States
Call Center Representative
Position Overview: This position will serve as point of contact for both internal & external customers within Northern Virginia Community College (NVCC) by performing Call Center operations. The incumbent will provide bilingual Spanish/English exceptional service to our diverse customer base and perform a variety of administrative and programmatic duties. The position supports inbound and outbound programs within the Call Center.
Job Details Work Schedule: 40+ hour work week, Monday through Friday, including day, evening and some weekends during peak registration or as needed.
Telework options: subject to change based on business needs.
Responsibilities
Serve as the main point of contact for internal and external customers via phone, email, and online chat, providing informational advising on admissions, enrollment, college programs, and campus activities.
Assist with admission application, registration, graduation processes, tuition payment, financial aid procedures, student account information, campus updates, academic program requirements, department locations, and online map directions.
Respond to inbound and outbound calls and inquiries in both Spanish and English (written and verbal) with professionalism and composure.
Maintain accurate records using college communication applications and assist with troubleshooting technical issues.
Support specialized tasks such as emergency declarations and assigned duties as required.
Special Assignments May be required to perform other duties as assigned and assist the agency or state government during emergency declarations.
Qualifications
Fluent in Spanish and English (written and verbal) for phone, live chat, and email communications.
Display pleasant, cooperative attitude, maintaining composure and avoiding aggressive behavior in difficult situations.
Demonstrate reliability, responsibility, and attention to detail while completing tasks.
Exhibit excellent oral and written communication skills.
Ability to quickly learn college programs, policies, and web‑based communication applications.
Multi‑task and navigate multiple applications simultaneously.
Make independent decisions and work a flexible schedule, including evenings and weekends.
Accept feedback calmly and effectively in high stress situations.
Use basic office equipment and computer programs, including Microsoft Office suite—Word, Outlook, Excel.
Minimum Qualifications
Experience communicating effectively in a professional setting.
Fluent in English and Spanish.
Experience in a high call volume environment.
Experience in a customer‑service related position.
Some experience with computers and various software programs, specifically Microsoft Office applications, email, and web communications.
Additional Qualifications
Experience in a contact or call center.
Experience with data management.
Experience working in a higher education setting.
Special Instructions to Applicants In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants need to provide an AHP Letter (formerly called a Certificate of Disability) from the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans may also apply via the AHP if they provide an AHP Letter. Use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Posting Information Posting Number: CLS_4373P; Recruitment Type: General Public - G; Number of Vacancies: 2; Job Open Date: 03/25/2026; Job Close Date: 04/15/2026.
EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, and gender identity.
Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.
ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Act (ADA and ADAAA), providing reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement VCCS uses E‑Verify to check employee eligibility to work in the United States. You will be required to complete an I‑9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/94764
#J-18808-Ljbffr
Job Details Work Schedule: 40+ hour work week, Monday through Friday, including day, evening and some weekends during peak registration or as needed.
Telework options: subject to change based on business needs.
Responsibilities
Serve as the main point of contact for internal and external customers via phone, email, and online chat, providing informational advising on admissions, enrollment, college programs, and campus activities.
Assist with admission application, registration, graduation processes, tuition payment, financial aid procedures, student account information, campus updates, academic program requirements, department locations, and online map directions.
Respond to inbound and outbound calls and inquiries in both Spanish and English (written and verbal) with professionalism and composure.
Maintain accurate records using college communication applications and assist with troubleshooting technical issues.
Support specialized tasks such as emergency declarations and assigned duties as required.
Special Assignments May be required to perform other duties as assigned and assist the agency or state government during emergency declarations.
Qualifications
Fluent in Spanish and English (written and verbal) for phone, live chat, and email communications.
Display pleasant, cooperative attitude, maintaining composure and avoiding aggressive behavior in difficult situations.
Demonstrate reliability, responsibility, and attention to detail while completing tasks.
Exhibit excellent oral and written communication skills.
Ability to quickly learn college programs, policies, and web‑based communication applications.
Multi‑task and navigate multiple applications simultaneously.
Make independent decisions and work a flexible schedule, including evenings and weekends.
Accept feedback calmly and effectively in high stress situations.
Use basic office equipment and computer programs, including Microsoft Office suite—Word, Outlook, Excel.
Minimum Qualifications
Experience communicating effectively in a professional setting.
Fluent in English and Spanish.
Experience in a high call volume environment.
Experience in a customer‑service related position.
Some experience with computers and various software programs, specifically Microsoft Office applications, email, and web communications.
Additional Qualifications
Experience in a contact or call center.
Experience with data management.
Experience working in a higher education setting.
Special Instructions to Applicants In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants need to provide an AHP Letter (formerly called a Certificate of Disability) from the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans may also apply via the AHP if they provide an AHP Letter. Use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Posting Information Posting Number: CLS_4373P; Recruitment Type: General Public - G; Number of Vacancies: 2; Job Open Date: 03/25/2026; Job Close Date: 04/15/2026.
EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, and gender identity.
Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.
ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Act (ADA and ADAAA), providing reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement VCCS uses E‑Verify to check employee eligibility to work in the United States. You will be required to complete an I‑9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/94764
#J-18808-Ljbffr