Americas Salesforce Specialist- Boise, ID
J.R. Simplot, Boise, ID, United States
The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
Summary We currently have a permanent, full time opportunity for an Americas, Salesforce Specialist to support and enhance how Salesforce is used across our commercial teams in the region.
Reporting into our Global Salesforce Manager, this role acts as the key point of contact for business users, ensuring the platform is reliable, well adopted and continuously improved to meet evolving commercial needs.
Working closely with sales teams, IT and global stakeholders, the role bridges day to day operational support with longer term system optimisation, enabling strong data integrity, user experience and decision making across markets at different stages of Salesforce maturity.
Key Responsibilities
Act as the primary point of contact for Americas commercial teams on Salesforce usage, functionality and system support
Provide day to day operational support, including user onboarding, access management and troubleshooting
Partner closely with sales teams to understand how Salesforce is used in practice and identify opportunities to improve adoption, efficiency and user experience
Translate business requirements into clear briefs and work with IT and global technology teams to deliver system enhancements
Support data integrity and governance across Salesforce, ensuring accuracy, consistency and compliance
Deliver and maintain reporting, dashboards and insights to support commercial decision making
Monitor system performance, usage trends and adoption across markets, including regions with varying levels of Salesforce maturity
Develop and maintain user documentation, training materials and knowledge resources
Contribute to continuous improvement initiatives aligned to global Salesforce and commercial technology roadmaps
Collaborate with stakeholders across the Americas and globally, with some flexibility to support different time zones and occasional travel
Typical Education Bachelor's Degree (B.A. or B.S.) from 4 year college or university(preffered not required)
Relevant Experience
Experience supporting or administering Salesforce in a commercial, business facing environment or a technically minded sales professional looking to transition into a systems focused role
Strong understanding of how sales teams use CRM tools in day to day operations
Comfortable acting as the link between business users and technical/IT teams, translating requirements into practical solutions
Strong attention to detail with a focus on data integrity, governance and system accuracy
Confident working with reports, dashboards and insights to support commercial decision making
Proactive and solutions focused, with a continuous improvement mindset
Able to manage competing priorities in a fast paced, regional and global environment
Strong stakeholder engagement and communication skills across different functions and geographies
Comfortable working across time zones and collaborating with global teams
Background in sales operations, commercial systems, CRM administration or a technically minded commercial role will be well regarded
Required Certifications Salesforce Admin Certification OR Salesforce Business Analyst Certification(required)
Other Information Job Requisition ID :25544
Travel Required :Less than 10%
Location(s) :Simplot Headquarters - Boise
Country: United States
**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. **
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Summary We currently have a permanent, full time opportunity for an Americas, Salesforce Specialist to support and enhance how Salesforce is used across our commercial teams in the region.
Reporting into our Global Salesforce Manager, this role acts as the key point of contact for business users, ensuring the platform is reliable, well adopted and continuously improved to meet evolving commercial needs.
Working closely with sales teams, IT and global stakeholders, the role bridges day to day operational support with longer term system optimisation, enabling strong data integrity, user experience and decision making across markets at different stages of Salesforce maturity.
Key Responsibilities
Act as the primary point of contact for Americas commercial teams on Salesforce usage, functionality and system support
Provide day to day operational support, including user onboarding, access management and troubleshooting
Partner closely with sales teams to understand how Salesforce is used in practice and identify opportunities to improve adoption, efficiency and user experience
Translate business requirements into clear briefs and work with IT and global technology teams to deliver system enhancements
Support data integrity and governance across Salesforce, ensuring accuracy, consistency and compliance
Deliver and maintain reporting, dashboards and insights to support commercial decision making
Monitor system performance, usage trends and adoption across markets, including regions with varying levels of Salesforce maturity
Develop and maintain user documentation, training materials and knowledge resources
Contribute to continuous improvement initiatives aligned to global Salesforce and commercial technology roadmaps
Collaborate with stakeholders across the Americas and globally, with some flexibility to support different time zones and occasional travel
Typical Education Bachelor's Degree (B.A. or B.S.) from 4 year college or university(preffered not required)
Relevant Experience
Experience supporting or administering Salesforce in a commercial, business facing environment or a technically minded sales professional looking to transition into a systems focused role
Strong understanding of how sales teams use CRM tools in day to day operations
Comfortable acting as the link between business users and technical/IT teams, translating requirements into practical solutions
Strong attention to detail with a focus on data integrity, governance and system accuracy
Confident working with reports, dashboards and insights to support commercial decision making
Proactive and solutions focused, with a continuous improvement mindset
Able to manage competing priorities in a fast paced, regional and global environment
Strong stakeholder engagement and communication skills across different functions and geographies
Comfortable working across time zones and collaborating with global teams
Background in sales operations, commercial systems, CRM administration or a technically minded commercial role will be well regarded
Required Certifications Salesforce Admin Certification OR Salesforce Business Analyst Certification(required)
Other Information Job Requisition ID :25544
Travel Required :Less than 10%
Location(s) :Simplot Headquarters - Boise
Country: United States
**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. **
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