Customer Service Representative
Transdev, Everett, WA, United States
Customer Service Representative
Transdev in Everett, WA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer‑service oriented individuals dedicated to safety.
Position CBA Position: Position subject to collective bargaining agreement.
Starting pay $24.29 with progression to $27.60 over 4 years.
Benefits
Vacation: up to 14 days per year
Paid Sick Leave: 8 hrs monthly full‑time / 5 hrs monthly part‑time
Medical, dental & vision after 90 days (full‑time)
Life insurance, 401(k) retirement benefits, company holidays
Benefits may vary depending on location policy.
Key Responsibilities
Respond to customer inquiries and concerns in a timely manner with accurate information or redirect to a supervisor.
Maintain comprehensive understanding of policies and procedures.
Meet or exceed established performance requirements.
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
Other duties as required.
Qualifications
High School Diploma, GED or equivalent.
Computer literate.
Excellent customer service skills.
Ability to operate standard telephone system.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable.
Physical Requirements
Work outdoors in varying temperature, weather, and humidity; 100% of job performed outside, alone, in remote locations.
Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances on possible sloped ground or slippery and uneven surfaces.
Push and pull objects up to 25 pounds, occasionally; lift material weighing up to 50 lbs with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
Withstand heavy traffic areas while performing the duties; tolerate exposure to dust, vehicle fumes and noise.
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If reasonable accommodation is needed to participate in the application or interview process, please contact jobs@transdev.com.
Drug‑Free Workplace
Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
Successfully pass a pre‑employment drug screen.
About Transdev Transdev operates transportation systems for cities, counties, airports, companies, and universities across the U.S. The U.S. division employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries and 110,000 team members worldwide.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other protected characteristic.
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Position CBA Position: Position subject to collective bargaining agreement.
Starting pay $24.29 with progression to $27.60 over 4 years.
Benefits
Vacation: up to 14 days per year
Paid Sick Leave: 8 hrs monthly full‑time / 5 hrs monthly part‑time
Medical, dental & vision after 90 days (full‑time)
Life insurance, 401(k) retirement benefits, company holidays
Benefits may vary depending on location policy.
Key Responsibilities
Respond to customer inquiries and concerns in a timely manner with accurate information or redirect to a supervisor.
Maintain comprehensive understanding of policies and procedures.
Meet or exceed established performance requirements.
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
Other duties as required.
Qualifications
High School Diploma, GED or equivalent.
Computer literate.
Excellent customer service skills.
Ability to operate standard telephone system.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable.
Physical Requirements
Work outdoors in varying temperature, weather, and humidity; 100% of job performed outside, alone, in remote locations.
Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances on possible sloped ground or slippery and uneven surfaces.
Push and pull objects up to 25 pounds, occasionally; lift material weighing up to 50 lbs with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
Withstand heavy traffic areas while performing the duties; tolerate exposure to dust, vehicle fumes and noise.
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If reasonable accommodation is needed to participate in the application or interview process, please contact jobs@transdev.com.
Drug‑Free Workplace
Must be eligible to work in the U.S. without requiring sponsorship now or in the future.
Successfully pass a pre‑employment drug screen.
About Transdev Transdev operates transportation systems for cities, counties, airports, companies, and universities across the U.S. The U.S. division employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries and 110,000 team members worldwide.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other protected characteristic.
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