Tech Writer
Apex Systems, Charlotte, NC, United States
Job Description
We are seeking a Technical Writer with strong expertise in the IT domain to create clear, accurate, and user‑friendly documentation for enterprise systems. This role requires the ability to translate complex technical concepts into content tailored for diverse audiences, including engineers and non‑technical stakeholders. The ideal candidate will be detail‑oriented, adaptable, and highly collaborative, with strong communication skills and the ability to manage multiple priorities in a dynamic environment.
Key Responsibilities
Develop technical documentation for enterprise IT systems, ensuring clarity and completeness.
Collaborate with subject matter experts (SMEs) and cross‑functional teams to gather information and validate content.
Identify gaps in documentation and proactively address them.
Tailor content for different audiences, from technical engineers to business stakeholders.
Create process maps and workflow visualizations to support understanding of complex systems.
Implement version control across all documentation deliverables.
Manage multiple projects simultaneously, maintaining consistent follow‑up with stakeholders.
Ensure documentation aligns with organizational standards and supports knowledge transfer and retention.
Must‑Have Qualifications
Proven experience in technical writing within the IT domain, with the ability to understand enterprise systems.
Exceptional attention to detail and accuracy.
Strong communication skills:
Ability to ask probing questions professionally.
Clear written and verbal communication.
Confident yet diplomatic when pressing for information.
Ability to set and maintain priorities, adapt to changing needs, and work independently.
Strong multitasking skills and flexibility to meet project demands.
Proficiency in MS Excel, MS Word, and Copilot (or equivalent tools).
Knowledge of process mapping and workflow visualization.
Experience with version control practices.
Collaborative mindset with openness to feedback and change.
Nice‑to‑Have Qualifications
Familiarity with documentation’s role in upskilling and reskilling.
Understanding of regulatory requirements in IT environments.
Proficiency in Confluence, SharePoint, and similar platforms.
AI Proficiency Experience with effective prompting, iterative refinement, and output validation.
EEO Employer Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at
contact@apexsystems.com
or 844‑463‑6178.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We provide an employee stock purchase program and a 401(k) program with company match after 12 months of tenure, a health savings account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, corporate discounts, and a comprehensive professional development program. You can access a full list of benefits, programs, support teams, and resources within our “Welcome Packet.”
#J-18808-Ljbffr
Key Responsibilities
Develop technical documentation for enterprise IT systems, ensuring clarity and completeness.
Collaborate with subject matter experts (SMEs) and cross‑functional teams to gather information and validate content.
Identify gaps in documentation and proactively address them.
Tailor content for different audiences, from technical engineers to business stakeholders.
Create process maps and workflow visualizations to support understanding of complex systems.
Implement version control across all documentation deliverables.
Manage multiple projects simultaneously, maintaining consistent follow‑up with stakeholders.
Ensure documentation aligns with organizational standards and supports knowledge transfer and retention.
Must‑Have Qualifications
Proven experience in technical writing within the IT domain, with the ability to understand enterprise systems.
Exceptional attention to detail and accuracy.
Strong communication skills:
Ability to ask probing questions professionally.
Clear written and verbal communication.
Confident yet diplomatic when pressing for information.
Ability to set and maintain priorities, adapt to changing needs, and work independently.
Strong multitasking skills and flexibility to meet project demands.
Proficiency in MS Excel, MS Word, and Copilot (or equivalent tools).
Knowledge of process mapping and workflow visualization.
Experience with version control practices.
Collaborative mindset with openness to feedback and change.
Nice‑to‑Have Qualifications
Familiarity with documentation’s role in upskilling and reskilling.
Understanding of regulatory requirements in IT environments.
Proficiency in Confluence, SharePoint, and similar platforms.
AI Proficiency Experience with effective prompting, iterative refinement, and output validation.
EEO Employer Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at
contact@apexsystems.com
or 844‑463‑6178.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We provide an employee stock purchase program and a 401(k) program with company match after 12 months of tenure, a health savings account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, corporate discounts, and a comprehensive professional development program. You can access a full list of benefits, programs, support teams, and resources within our “Welcome Packet.”
#J-18808-Ljbffr