Gift Shop Sales Associate (Alaska Railroad)
State of Alaska, Juneau, AK, United States
Job Description
Seasonal position starting in April 2026.
Purpose of Position To operate ARRC Gift Shop, selling and maintaining inventory control of retail items.
Duties and Responsibilities Responsible for the daily operation of ARRC Gift Shop. Duties include opening and closing the store, setting up and putting away displays, setting up advertising displays or arranging merchandise to promote sales, operating cash register, computer inventory tracking system, and credit card machine. Gift shop’s cash bank is maintained. Responsibilities include processing check‑out, balancing end‑of‑day accounting paperwork involving cash, credit card, and internal sales; preparing daily deposits; receiving change orders; reconciling and preparing daily sales reports. Responsible for inventory adequacy: replenishing supplies, completing daily inventory sheets, submitting to the Gift Shop Warehouse; retrieving new stock, verifying items are labeled correctly; tracking out‑of‑stock items; updating shop inventory record to support spot inventory audits. Assists the Inventory Technician in processing gift shop orders made online or via phone, pulls and processes sales, bags, addresses items, and submits to the Warehouse for mailing. Enters data into database and prepares tally of data from onboard surveys on customer satisfaction, comments, etc. Contributes to team effort by accomplishing related duties as needed.
Knowledge Required Basic knowledge of accounting procedures, inventory control, ability to total prices, collect cash or card payment, make change. Skill in operating cash register, credit card machine, 10‑key by sight, fax machine. Ability to reconcile daily sales reports, prepare deposits, maintain balanced cash funds. Basic computer skills: computerized cash register and inventory control system, word processing, spreadsheet, e‑mail software. Ability to communicate effectively and resolve problems with minimal supervision. Skill in setting up advertising displays or arranging merchandise to promote sales.
Supervisory Control Performs under direction of Gift Shop Inventory Technician and overall supervision of the Manager, Passenger Depot Services, following procedural guidelines. Work reviewed for timeliness, accuracy, organization.
Guidelines Established gift shop operational procedures ensuring accountability of sales, inventory, safeguarding change fund and cash, and balancing end‑of‑day paperwork.
Complexity Ensures gift shop is stocked, organized, displays accurately priced tags, inventory kept up‑to‑date. Secures stock, accounts for all sales transaction reports, resolves inventory and accounting discrepancies and cash machine issues.
Scope and Effect Accuracy in handling cash, merchandising pricing, inventory directly impacts ARRC income.
Personal Contacts Employees, supervisors, tour guides, general public, independent travelers, travel agents, tour companies, and operators.
Purpose of Contact Sell ARRC Gift Shop retail items and answer inquiries about online sales and mail order procedures.
Physical Demands May sit or stand extended periods; lift up to 50 lbs.
Work Environment Moderate risk; requires safety precautions; moving displays, unpacking boxes, organizing stock, working around trains. Seasonal from April to September.
Minimum Qualifications
High School diploma or GED
1 year of front line customer service
Skill in operating cash register, credit card equipment, 10‑key by sight, and fax machine
Basic computer skills using computerized cash register and inventory system, word processing, spreadsheet, and e‑mail software
Ability to lift up to 50 lbs
Preferred
Retail sales store operations
Additional Required Information Please include required and desired qualifications in your applicant profile or cover letter. Provide employer name, job title, dates, and full/part time status if using undocumented experience. Application will be reviewed for qualifications; missing or unsupported info may disqualify.
Contact Information Workplace Alaska application questions and assistance: Hotline 1‑800‑587‑0430 or (907) 465‑4095 for Juneau area. Email recruitment.services@alaska.gov. Password assistance: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
Alaska Railroad Human Resources Department – E‑Mail: arjobinfo@akrr.com. Mailing Address: P.O. Box 107500, Anchorage, AK 99510‑7500. Street Address: 327 West Ship Creek, Anchorage, AK. Fax: (907) 265‑2542.
Alaska Railroad Corporation is an equal opportunity employer.
Benefits Benefits are available to regular employees; vary by bargaining unit.
Retirement Plans ARRC Pension Plan – mandatory participation, 9% employee contribution, Medicare tax withheld, vesting after 5 years, retirement age 65 (optional early at 60).
401(k) – optional, possible employer match. 457 Deferred Compensation – optional for non‑represented employees.
Insurance and Flexible Spending Plans All plans optional except RR Dental Plan for bargaining unit employees.
Health Insurance Plan Comprehensive plan administered by Premera Blue Cross Blue Shield of Alaska; coverage for spouse and dependent children; shared cost; eligibility after 90 days for unit employees, immediate for others. PPO Blue Essentials and Health Saving Account available.
Dental plans: National Dental for represented, Optional Dental Plan for both.
Paid Leave & Holidays Vacation, sick leave, 11 paid holidays. Details available at www.alaskarailroad.com.
Interview Questions 01. Do you possess a high school diploma or a GED certificate?
Yes
No
02. Does your work history demonstrate one year of front line customer service?
Yes
No
03. Does your work history demonstrate previous experience operating a cash register, credit card equipment, 10‑key by sight, and fax machine?
Yes
No
04. Does your work history reveal basic computer skills using computerized cash register and inventory system, word processing, spreadsheet, and e‑mail software?
Yes
No
05. Are you able to total prices of individual items purchased, collect cash or charge card payment, and make change?
Yes
No
06. Are you able to safely lift 50 lbs?
Yes
No
07. Do you have retail sales experience?
Yes
No
08. Are you able to reconcile daily sales reports, prepare deposits, and maintain balanced cash funds?
Yes
No
09. Are you able to communicate effectively and resolve problems with minimal supervision?
Yes
No
10. Do you have previous experience setting up advertising displays or arranging merchandise to promote sales?
Yes
No
11. Are you able to perform this position's duties with or without reasonable accommodations?
Yes
No
Required Question
#J-18808-Ljbffr
Purpose of Position To operate ARRC Gift Shop, selling and maintaining inventory control of retail items.
Duties and Responsibilities Responsible for the daily operation of ARRC Gift Shop. Duties include opening and closing the store, setting up and putting away displays, setting up advertising displays or arranging merchandise to promote sales, operating cash register, computer inventory tracking system, and credit card machine. Gift shop’s cash bank is maintained. Responsibilities include processing check‑out, balancing end‑of‑day accounting paperwork involving cash, credit card, and internal sales; preparing daily deposits; receiving change orders; reconciling and preparing daily sales reports. Responsible for inventory adequacy: replenishing supplies, completing daily inventory sheets, submitting to the Gift Shop Warehouse; retrieving new stock, verifying items are labeled correctly; tracking out‑of‑stock items; updating shop inventory record to support spot inventory audits. Assists the Inventory Technician in processing gift shop orders made online or via phone, pulls and processes sales, bags, addresses items, and submits to the Warehouse for mailing. Enters data into database and prepares tally of data from onboard surveys on customer satisfaction, comments, etc. Contributes to team effort by accomplishing related duties as needed.
Knowledge Required Basic knowledge of accounting procedures, inventory control, ability to total prices, collect cash or card payment, make change. Skill in operating cash register, credit card machine, 10‑key by sight, fax machine. Ability to reconcile daily sales reports, prepare deposits, maintain balanced cash funds. Basic computer skills: computerized cash register and inventory control system, word processing, spreadsheet, e‑mail software. Ability to communicate effectively and resolve problems with minimal supervision. Skill in setting up advertising displays or arranging merchandise to promote sales.
Supervisory Control Performs under direction of Gift Shop Inventory Technician and overall supervision of the Manager, Passenger Depot Services, following procedural guidelines. Work reviewed for timeliness, accuracy, organization.
Guidelines Established gift shop operational procedures ensuring accountability of sales, inventory, safeguarding change fund and cash, and balancing end‑of‑day paperwork.
Complexity Ensures gift shop is stocked, organized, displays accurately priced tags, inventory kept up‑to‑date. Secures stock, accounts for all sales transaction reports, resolves inventory and accounting discrepancies and cash machine issues.
Scope and Effect Accuracy in handling cash, merchandising pricing, inventory directly impacts ARRC income.
Personal Contacts Employees, supervisors, tour guides, general public, independent travelers, travel agents, tour companies, and operators.
Purpose of Contact Sell ARRC Gift Shop retail items and answer inquiries about online sales and mail order procedures.
Physical Demands May sit or stand extended periods; lift up to 50 lbs.
Work Environment Moderate risk; requires safety precautions; moving displays, unpacking boxes, organizing stock, working around trains. Seasonal from April to September.
Minimum Qualifications
High School diploma or GED
1 year of front line customer service
Skill in operating cash register, credit card equipment, 10‑key by sight, and fax machine
Basic computer skills using computerized cash register and inventory system, word processing, spreadsheet, and e‑mail software
Ability to lift up to 50 lbs
Preferred
Retail sales store operations
Additional Required Information Please include required and desired qualifications in your applicant profile or cover letter. Provide employer name, job title, dates, and full/part time status if using undocumented experience. Application will be reviewed for qualifications; missing or unsupported info may disqualify.
Contact Information Workplace Alaska application questions and assistance: Hotline 1‑800‑587‑0430 or (907) 465‑4095 for Juneau area. Email recruitment.services@alaska.gov. Password assistance: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
Alaska Railroad Human Resources Department – E‑Mail: arjobinfo@akrr.com. Mailing Address: P.O. Box 107500, Anchorage, AK 99510‑7500. Street Address: 327 West Ship Creek, Anchorage, AK. Fax: (907) 265‑2542.
Alaska Railroad Corporation is an equal opportunity employer.
Benefits Benefits are available to regular employees; vary by bargaining unit.
Retirement Plans ARRC Pension Plan – mandatory participation, 9% employee contribution, Medicare tax withheld, vesting after 5 years, retirement age 65 (optional early at 60).
401(k) – optional, possible employer match. 457 Deferred Compensation – optional for non‑represented employees.
Insurance and Flexible Spending Plans All plans optional except RR Dental Plan for bargaining unit employees.
Health Insurance Plan Comprehensive plan administered by Premera Blue Cross Blue Shield of Alaska; coverage for spouse and dependent children; shared cost; eligibility after 90 days for unit employees, immediate for others. PPO Blue Essentials and Health Saving Account available.
Dental plans: National Dental for represented, Optional Dental Plan for both.
Paid Leave & Holidays Vacation, sick leave, 11 paid holidays. Details available at www.alaskarailroad.com.
Interview Questions 01. Do you possess a high school diploma or a GED certificate?
Yes
No
02. Does your work history demonstrate one year of front line customer service?
Yes
No
03. Does your work history demonstrate previous experience operating a cash register, credit card equipment, 10‑key by sight, and fax machine?
Yes
No
04. Does your work history reveal basic computer skills using computerized cash register and inventory system, word processing, spreadsheet, and e‑mail software?
Yes
No
05. Are you able to total prices of individual items purchased, collect cash or charge card payment, and make change?
Yes
No
06. Are you able to safely lift 50 lbs?
Yes
No
07. Do you have retail sales experience?
Yes
No
08. Are you able to reconcile daily sales reports, prepare deposits, and maintain balanced cash funds?
Yes
No
09. Are you able to communicate effectively and resolve problems with minimal supervision?
Yes
No
10. Do you have previous experience setting up advertising displays or arranging merchandise to promote sales?
Yes
No
11. Are you able to perform this position's duties with or without reasonable accommodations?
Yes
No
Required Question
#J-18808-Ljbffr