Service Writer Assistant
Harperacura, Knoxville, TN, United States
Job Summary
We are looking for a Service Writer Assistant to join our team! The day-to-day duties of this role include submitting extended warranty claims and filling in for Service Writers among other duties.
Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
Short & Long Term Disability
Employer Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Paid Birthdays
Paid Training
Opportunities for Advancement
Closed Sundays
Healthy Work/Life Balance
Responsibilities
Submit customer extended warranty claims
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
Clean driving record
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
About Us The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.
Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
Short & Long Term Disability
Employer Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Paid Birthdays
Paid Training
Opportunities for Advancement
Closed Sundays
Healthy Work/Life Balance
Responsibilities
Submit customer extended warranty claims
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
Clean driving record
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
About Us The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.
Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr