OAG - Constituent Affairs | Customer Service Rep III | 26-0412
Centralized Accounting and Payroll/Personnel System, Austin, TX, United States
Job Description
Job Description - OAG - Constituent Affairs | Customer Service Rep III | 26-0412 (00057178)
Organization OFFICE OF THE ATTORNEY GENERAL
Primary Location Texas-Austin
Work Locations Constituent Affairs 300 W. 15th St Austin 78701
Job Office and Administrative Support
Employee Status Regular
Schedule State Job Code : 0136
Salary Admin Plan : A
Grade : 15
Salary (Pay Basis) 3,533.34 - 3,533.34 (Monthly)
Number of Openings 1
Overtime Status Non-exempt
Job Posting Mar 25, 2026, 6:00:12 PM
Closing Date Ongoing
General Description The Constituent Affairs Division (CAD) is the OAG's interface with the public. Incoming contacts from the public, whether by phone, mail, or email, are received by CAD and are handled by CAD or routed elsewhere in constituent contacts with the agency, including accessing and answering constituent telephone inquiries.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ( https://ers.texas.gov/Benefits-at-a-Glance ) along with tremendous opportunities to do important work at a large, dynamic state agency, making a positive difference in the lives of Texans.
Essential Position Functions
Assesses and answers constituent telephone inquiries, provides information; refers and transfers callers to appropriate destination, including, but not limited to, division within the Office of the Attorney General, and various agencies and organizations contingent upon callers’ needs, and documents calls
Research information to assist constituents inquires
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Minimum Qualifications
Education: Graduation from high school or equivalent
Experience: Three years of full-time experience in administrative support, customer service, or public information; may substitute ninety credit hours from an accredited college or university on a year-for-year basis
Knowledge of state government
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision-making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business‑related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to work 8:00 a.m. – 5:00 p.m., Monday through Friday
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Preferred Qualifications
Education: Graduation from an accredited four‑year college or university with a bachelor’s degree in journalism, government, or a closely related discipline
Experience: Providing information services to the public, in research, writing, or public relations, with general proficiency in personal computers
Ability to type 35 wpm
Other Language: Ability to proficiently read, write, and speak English and Spanish
To Apply To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
Equal Opportunity Employer THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
Organization OFFICE OF THE ATTORNEY GENERAL
Primary Location Texas-Austin
Work Locations Constituent Affairs 300 W. 15th St Austin 78701
Job Office and Administrative Support
Employee Status Regular
Schedule State Job Code : 0136
Salary Admin Plan : A
Grade : 15
Salary (Pay Basis) 3,533.34 - 3,533.34 (Monthly)
Number of Openings 1
Overtime Status Non-exempt
Job Posting Mar 25, 2026, 6:00:12 PM
Closing Date Ongoing
General Description The Constituent Affairs Division (CAD) is the OAG's interface with the public. Incoming contacts from the public, whether by phone, mail, or email, are received by CAD and are handled by CAD or routed elsewhere in constituent contacts with the agency, including accessing and answering constituent telephone inquiries.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ( https://ers.texas.gov/Benefits-at-a-Glance ) along with tremendous opportunities to do important work at a large, dynamic state agency, making a positive difference in the lives of Texans.
Essential Position Functions
Assesses and answers constituent telephone inquiries, provides information; refers and transfers callers to appropriate destination, including, but not limited to, division within the Office of the Attorney General, and various agencies and organizations contingent upon callers’ needs, and documents calls
Research information to assist constituents inquires
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
Minimum Qualifications
Education: Graduation from high school or equivalent
Experience: Three years of full-time experience in administrative support, customer service, or public information; may substitute ninety credit hours from an accredited college or university on a year-for-year basis
Knowledge of state government
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision-making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business‑related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to work 8:00 a.m. – 5:00 p.m., Monday through Friday
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Preferred Qualifications
Education: Graduation from an accredited four‑year college or university with a bachelor’s degree in journalism, government, or a closely related discipline
Experience: Providing information services to the public, in research, writing, or public relations, with general proficiency in personal computers
Ability to type 35 wpm
Other Language: Ability to proficiently read, write, and speak English and Spanish
To Apply To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
Equal Opportunity Employer THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr