CRM Manager
MGM Resorts International, Port Chester, NY, United States
Las Vegas, Nevada
THE SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: As a CRM Manager, you will play a pivotal role in driving seamless, customer‑centric engagement across MGM Resorts International by overseeing the day‑to‑day operations of the enterprise CRM platform. You will ensure hosts and property teams are fully equipped through effective system stewardship, user access management, and high‑impact training. You will partner closely with our Casino Marketing, Luxury Experience, and Villas teams to support campaign execution, customer coding initiatives, and property‑assisted outreach, while maintaining data integrity, workflows, and engagement templates. This is an individual contributor type of position.
THE SCHEDULE:
Monday to Friday, 9:00 AM – 5:00 PM (Flexible based on business needs - Occasional flexibility may be required to support campaigns or business initiatives).
This position is based in Las Vegas, NV located at one of our corporate offices.
THE DAY‑TO‑DAY:
Oversee daily CRM functionality to ensure hosts and property teams have the tools they need to engage customers effectively.
Manage user access, including setup and ongoing support.
Lead customer coding processes and act as the subject matter expert for host‑to‑customer assignments.
Develop and deliver onboarding and ongoing training for hosts and CRM users across properties.
Coordinate property‑assisted outreach requests, partnering with Casino Marketing and Luxury teams to support customer touchpoints.
Maintain and support workflows and templates used for marketing and customer engagement.
Create and maintain documentation and self‑service training materials to promote efficient platform use.
Champion platform adoption and ensure users are leveraging CRM tools effectively to enhance customer engagement.
THE IDEAL CANDIDATE:
Must be at least 21 years of age.
At least three (3) years of prior relevant experience in system administration or customer engagement tools.
Prior experience using tools such as Microsoft Dynamics 365, Salesforce, or similar CRM/marketing automation platforms preferred.
Proficiency in writing and optimizing SQL queries to extract, manipulate, and analyze data from relational databases preferred.
Prior experience using Power BI or similar reporting tools preferred.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Health & Income Protection benefits (for eligible employees).
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION: View Job Description: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12560
Are you ready to JOIN THE SHOW? Apply today!
#J-18808-Ljbffr
THE SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: As a CRM Manager, you will play a pivotal role in driving seamless, customer‑centric engagement across MGM Resorts International by overseeing the day‑to‑day operations of the enterprise CRM platform. You will ensure hosts and property teams are fully equipped through effective system stewardship, user access management, and high‑impact training. You will partner closely with our Casino Marketing, Luxury Experience, and Villas teams to support campaign execution, customer coding initiatives, and property‑assisted outreach, while maintaining data integrity, workflows, and engagement templates. This is an individual contributor type of position.
THE SCHEDULE:
Monday to Friday, 9:00 AM – 5:00 PM (Flexible based on business needs - Occasional flexibility may be required to support campaigns or business initiatives).
This position is based in Las Vegas, NV located at one of our corporate offices.
THE DAY‑TO‑DAY:
Oversee daily CRM functionality to ensure hosts and property teams have the tools they need to engage customers effectively.
Manage user access, including setup and ongoing support.
Lead customer coding processes and act as the subject matter expert for host‑to‑customer assignments.
Develop and deliver onboarding and ongoing training for hosts and CRM users across properties.
Coordinate property‑assisted outreach requests, partnering with Casino Marketing and Luxury teams to support customer touchpoints.
Maintain and support workflows and templates used for marketing and customer engagement.
Create and maintain documentation and self‑service training materials to promote efficient platform use.
Champion platform adoption and ensure users are leveraging CRM tools effectively to enhance customer engagement.
THE IDEAL CANDIDATE:
Must be at least 21 years of age.
At least three (3) years of prior relevant experience in system administration or customer engagement tools.
Prior experience using tools such as Microsoft Dynamics 365, Salesforce, or similar CRM/marketing automation platforms preferred.
Proficiency in writing and optimizing SQL queries to extract, manipulate, and analyze data from relational databases preferred.
Prior experience using Power BI or similar reporting tools preferred.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Health & Income Protection benefits (for eligible employees).
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Healthcare, financial, and time off benefits.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION: View Job Description: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12560
Are you ready to JOIN THE SHOW? Apply today!
#J-18808-Ljbffr