Email Senior Account Manager
Merkle Schweiz, Los Angeles, CA, United States
We have an exciting opportunity for a Senior Account Manager to join our busy team working on a major retail client. The Senior Account Manager role is a key player in our team and will be the main contact for the client, other agencies, and internally within Merkle. The Senior Account Manager will maintain client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.
The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients’ marketing strategies. This role requires partnership with the various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.
Key Responsibilities
Support or act as the primary contact for day-to-day delivery team and client
Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
Run internal and external client meetings; responsible for daily communication with key internal and external contacts
Ensure timeliness and quality of client deliverables
Continuously observe and identity areas to improve existing processes
Bring leadership, guidance and operational efficiencies to the delivery team
View of bigger picture and disseminating information to the appropriate parties for execution
Apply critical thinking skills to identify and mitigate potential delivery risks
Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze.
Qualifications
Bachelor’s Degree required
6+ years related agency experience, specifically within digital marketing or marketing operations
Must have experience with Braze
Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
Experience with client-facing responsibilities and with giving client presentations
Knowledge of contracts andmanaging a SOW, along with scope creation and management
Ability to leverage business experience / acumen to identify new business and marketing opportunities
Strong listening and superior relationship building skills
Experience leading teams is a plus
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
The annual salary range for this position is $72,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com .
Beware of Job Scams We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at jobfraud@dentsu.com so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.
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The Senior Account Manager is ultimately responsible for the day-to-day execution of our clients’ marketing strategies. This role requires partnership with the various client stakeholders and Merkle stakeholders, acting as a liaison between the teams to execute flawlessly and meet business goals. By ensuring marketing and support activities are executed in a timely and efficient manner, the Senior Account Manager directly impacts the success of our clients as well as Merkle.
Key Responsibilities
Support or act as the primary contact for day-to-day delivery team and client
Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
Run internal and external client meetings; responsible for daily communication with key internal and external contacts
Ensure timeliness and quality of client deliverables
Continuously observe and identity areas to improve existing processes
Bring leadership, guidance and operational efficiencies to the delivery team
View of bigger picture and disseminating information to the appropriate parties for execution
Apply critical thinking skills to identify and mitigate potential delivery risks
Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze.
Qualifications
Bachelor’s Degree required
6+ years related agency experience, specifically within digital marketing or marketing operations
Must have experience with Braze
Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
Experience with client-facing responsibilities and with giving client presentations
Knowledge of contracts andmanaging a SOW, along with scope creation and management
Ability to leverage business experience / acumen to identify new business and marketing opportunities
Strong listening and superior relationship building skills
Experience leading teams is a plus
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
The annual salary range for this position is $72,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com .
Beware of Job Scams We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at jobfraud@dentsu.com so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.
#J-18808-Ljbffr