Medical Customer Service Representative (Onsite) - Charlotte
Receivemorermp, Charlotte, NC, United States
Medical Customer Service Representative (Onsite) - Charlotte
Job Category:
Non Exempt
Requisition Number:
EBOCL003007
Posted: March 24, 2026
Full-Time
On-site
Locations Showing 1 location
Meduit - Charlotte 4135 S Stream Blvd Charlotte, NC 28217, USA
Pay or shift range: $16 USD to $19 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description About Us:
Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role:
Support our healthcare partners & help them thrive at Meduit!
As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Title:
Medical Customer Service Representative
Interviews & Start Date:
Interviewing now through 4/8/26 for 4/20/26 start date
Schedule:
Monday – Friday, Available shifts are:
9am - 6pm
10am - 7pm
11am - 8pm
Location:
Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217
Paid Training:
3-4 weeks
(depending on work assignment)
Compensation:
$16 - $19 per hour + tier performance incentives + $2/hr Shift Differential for applicable hours after 4pm
Key Responsibilities:
Help patients understand financial responsibility in a helpful and non-threatening manner.
Take inbound and make outbound calls to patients regarding outstanding balances.
Meet or exceed established metric goals.
Follow established procedures to resolve patient account balances.
Identify consumer payment plans.
Utilize call scripts provided.
Set up consumer payments over the phone.
Document all conversations electronically on company and/or client systems.
Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
Provide information to Client Services as needed.
Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures.
Demonstrate compassion, communication, problem‑solving, teamwork, and time management with sound decision‑making skills.
Required Qualifications:
1 year of previous call center experience (In‑office or Remote)
High School Diploma/GED
Proficiency with PC‑based applications (Microsoft Outlook, Word, and Excel)
Preferred Qualifications:
Experience in a fast‑paced environment.
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA.
Experience with medical billing/claims processing.
Experience providing excellent customer service in a variety of situations, including those that escalated.
Employment Eligibility:
Must be legally authorized to work in the United States without sponsorship.
As a condition of employment, a pre‑employment background check will be conducted.
What We Offer:
Medical, dental, and vision insurance.
HSA and FSA available.
401(k) with company match.
Paid Wellness Time and Holidays.
Employer‑paid life insurance and long‑term disability.
Internal growth opportunities.
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Non Exempt
Requisition Number:
EBOCL003007
Posted: March 24, 2026
Full-Time
On-site
Locations Showing 1 location
Meduit - Charlotte 4135 S Stream Blvd Charlotte, NC 28217, USA
Pay or shift range: $16 USD to $19 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description About Us:
Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About the Role:
Support our healthcare partners & help them thrive at Meduit!
As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Title:
Medical Customer Service Representative
Interviews & Start Date:
Interviewing now through 4/8/26 for 4/20/26 start date
Schedule:
Monday – Friday, Available shifts are:
9am - 6pm
10am - 7pm
11am - 8pm
Location:
Onsite - 4135 S Stream Blvd Ste 400, Charlotte, NC 28217
Paid Training:
3-4 weeks
(depending on work assignment)
Compensation:
$16 - $19 per hour + tier performance incentives + $2/hr Shift Differential for applicable hours after 4pm
Key Responsibilities:
Help patients understand financial responsibility in a helpful and non-threatening manner.
Take inbound and make outbound calls to patients regarding outstanding balances.
Meet or exceed established metric goals.
Follow established procedures to resolve patient account balances.
Identify consumer payment plans.
Utilize call scripts provided.
Set up consumer payments over the phone.
Document all conversations electronically on company and/or client systems.
Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable.
Provide information to Client Services as needed.
Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures.
Demonstrate compassion, communication, problem‑solving, teamwork, and time management with sound decision‑making skills.
Required Qualifications:
1 year of previous call center experience (In‑office or Remote)
High School Diploma/GED
Proficiency with PC‑based applications (Microsoft Outlook, Word, and Excel)
Preferred Qualifications:
Experience in a fast‑paced environment.
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA.
Experience with medical billing/claims processing.
Experience providing excellent customer service in a variety of situations, including those that escalated.
Employment Eligibility:
Must be legally authorized to work in the United States without sponsorship.
As a condition of employment, a pre‑employment background check will be conducted.
What We Offer:
Medical, dental, and vision insurance.
HSA and FSA available.
401(k) with company match.
Paid Wellness Time and Holidays.
Employer‑paid life insurance and long‑term disability.
Internal growth opportunities.
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr