MRO Customer Service Representative III
JSfirm.com, Florida, NY, United States
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, youll enjoy a career with us!
Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Our new Miramar, FL site (opened November, 2025) is THE center of excellence for our MRO operations in North America.
Having more than doubled our business in the last 5 years, we are the fastest growing aerospace company in the world! So, if you want to work for a company that prioritizes culture, shares success with its employees, and is set to double again in size over the next 5 years, we want YOU to apply today.
Our team is looking for a
MRO Customer Service Representative III
to join them. You will report to the
MRO Customer Service Manager
and will have an
onsite
work structure in
Miramar, FL . To be considered for the MRO Customer Service Representative III opening, here’s what you’ll need to bring with you: 3+ years of experience in customer service within the aerospace industry
Minimum high school diploma (Bachelor’s degree preferred)
Proficiency in CRM software and Microsoft Office Suite
Knowledge of PSAA/GCP and prior experience with Airline customers and OEMs is desired.
Ability to work independently and make good decision with minimal direction
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
As an MRO Customer Service Representative III, you will: Serve as the primary point of contact for customers, addressing inquires and resolving issues related to MRO services.
Be required to support customer or agency audits.
Be responsible for contract review of Repair orders.
Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status request, complaints, product returns, and warranties.
Utilize relationships with internal production and purchasing staff seek out answers for customers
Work collaboratively with the rest of the Customer Service team to manage company backlog
Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
Notify the customer of any discrepancies on the purchase order after comparing to the quote.
Review all exports for compliance in accordance with EAR and ITAR regulations.
Our Benefits: Comprehensive medical insurance
Competitive PTO, holiday pay, and sick leave
Company 401K plan with up to 4 matched contribution
Annual bonus program (varies by level and discretionary based on company and individual performance)
Flexible working arrangements
Paid volunteering opportunities
Access to mental health champions across our sites
Commitment to development
Employee referral program
LI-Onsite EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range $26 - $30/hour, based on experience Compensation Pay Range Please click here to review Ontics California Consumer Privacy Act policy. Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
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MRO Customer Service Representative III
to join them. You will report to the
MRO Customer Service Manager
and will have an
onsite
work structure in
Miramar, FL . To be considered for the MRO Customer Service Representative III opening, here’s what you’ll need to bring with you: 3+ years of experience in customer service within the aerospace industry
Minimum high school diploma (Bachelor’s degree preferred)
Proficiency in CRM software and Microsoft Office Suite
Knowledge of PSAA/GCP and prior experience with Airline customers and OEMs is desired.
Ability to work independently and make good decision with minimal direction
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
As an MRO Customer Service Representative III, you will: Serve as the primary point of contact for customers, addressing inquires and resolving issues related to MRO services.
Be required to support customer or agency audits.
Be responsible for contract review of Repair orders.
Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status request, complaints, product returns, and warranties.
Utilize relationships with internal production and purchasing staff seek out answers for customers
Work collaboratively with the rest of the Customer Service team to manage company backlog
Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
Notify the customer of any discrepancies on the purchase order after comparing to the quote.
Review all exports for compliance in accordance with EAR and ITAR regulations.
Our Benefits: Comprehensive medical insurance
Competitive PTO, holiday pay, and sick leave
Company 401K plan with up to 4 matched contribution
Annual bonus program (varies by level and discretionary based on company and individual performance)
Flexible working arrangements
Paid volunteering opportunities
Access to mental health champions across our sites
Commitment to development
Employee referral program
LI-Onsite EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range $26 - $30/hour, based on experience Compensation Pay Range Please click here to review Ontics California Consumer Privacy Act policy. Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
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