Customer Service Representative
Medium, Beverly Hills, FL, United States
We are looking to hire a full-time Customer Service Associate for DNAM Brands.
In this role, you will provide friendly, efficient support to customers across our portfolio of iconic brands—including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka—ensuring every interaction reflects our commitment to quality and professionalism. You will respond to inquiries via email and chat on platforms such as TikTok Shop, Whatnot, and Shopify, assisting with orders, returns, exchanges, refunds, and general product questions. This role requires strong communication skills, attention to detail, and the ability to manage high-volume inquiries while maintaining a positive, customer-first mindset.
The Customer Service Associate plays a key role in protecting brand reputation and driving customer loyalty—resolving issues efficiently, maintaining accurate records, and upholding company standards across all support channels.
You must be based in or willing to commute to our office to be considered for this position.
Qualifications
Strong verbal and written communication skills
Strong problem solving and multitasking abilities
1+ year in customer service
Strong interpersonal skills and a customer-first mindset
Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
Strong attention to detail and accurate data entry skills
Experience working with Tik Tok Shop and Shopify is a plus
Responsibilities
Respond to customer inquiries via email or chat in a timely and professional manner
Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
Process orders, returns, exchanges, and refunds accurately
Provide product, service, and policy information clearly and consistently
Document customer interactions and update records in CRM or POS systems
Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
Maintain knowledge of company products, services, and procedures
Collaborate with team members and other departments to improve customer satisfaction
Meet individual and team performance goals, including response time and customer satisfaction metrics
Uphold company standards, policies, and brand representation in all customer interactions
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In this role, you will provide friendly, efficient support to customers across our portfolio of iconic brands—including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka—ensuring every interaction reflects our commitment to quality and professionalism. You will respond to inquiries via email and chat on platforms such as TikTok Shop, Whatnot, and Shopify, assisting with orders, returns, exchanges, refunds, and general product questions. This role requires strong communication skills, attention to detail, and the ability to manage high-volume inquiries while maintaining a positive, customer-first mindset.
The Customer Service Associate plays a key role in protecting brand reputation and driving customer loyalty—resolving issues efficiently, maintaining accurate records, and upholding company standards across all support channels.
You must be based in or willing to commute to our office to be considered for this position.
Qualifications
Strong verbal and written communication skills
Strong problem solving and multitasking abilities
1+ year in customer service
Strong interpersonal skills and a customer-first mindset
Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
Strong attention to detail and accurate data entry skills
Experience working with Tik Tok Shop and Shopify is a plus
Responsibilities
Respond to customer inquiries via email or chat in a timely and professional manner
Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
Process orders, returns, exchanges, and refunds accurately
Provide product, service, and policy information clearly and consistently
Document customer interactions and update records in CRM or POS systems
Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
Maintain knowledge of company products, services, and procedures
Collaborate with team members and other departments to improve customer satisfaction
Meet individual and team performance goals, including response time and customer satisfaction metrics
Uphold company standards, policies, and brand representation in all customer interactions
#J-18808-Ljbffr