Customer Service Representative
Sensience, Hampstead, NH, United States
Company Background
Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing components. We deliver mission‑critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aerospace. We have over 3,000 employees worldwide across five manufacturing facilities dedicated to keeping people and their homes safe. Sensience brings a track record of over 75 years of innovation, quality, specialized expertise, highly collaborative approach, and a commitment to growth – working together with our customers as valuable partners, helping to meet their critical objectives. We recently re‑established ourselves as an independent company and are looking for entrepreneurial‑minded candidates to help our company grow. Position Summary
We are seeking a Customer Service Representative as the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services. Position Responsibilities
Ownership and complete control of order process from PO acceptance to invoicing and related customer communication. Accountable for receiving, evaluating, and accurately inputting PO information into ERP system. Coordinates customer requested ship dates with Production, Scheduling, Planning, and Inventory Control departments to achieve mutually acceptable ship dates. Evaluate and implement customer change requests. Maintain customer master data process via cross functional teams. Escalation of any material, capacity, or quality constraints. Monitors open orders and inquires on orders that may present production problems for customers affecting on‑time delivery to customer requested dates. Regular review of the customer demand patterns, forecast, and delivery performance to optimize inventory planning parameters. Continuous improvement ideas and implementation to streamline business processes. Act as a liaison between internal Sensience departments, customers, and all departments involved with delivery, pricing, and any other customer requirements. Maintain the Thunderline‑Z incoming calls and emails for distribution to relevant functional teams. Build and improve relationships with customers to improve procedures and cooperation between the customer and Sensience. Be the voice of the customer within the company. Other duties as assigned. Position Requirements
Bachelor’s degree with a minimum three years of experience working in activities related to customer service and call center environment, preferably with a manufacturing or distribution company. Experience in managing MRP systems such as Oracle. General knowledge of MS Office, PULL, JIT, KANBAN. Ability to identify customer needs by acting and thinking from a customer perspective while keeping the company’s objectives in mind. Sensience is an Equal Opportunity Employer (EOE): race, ethnicity, religion, sex, gender or gender identity, sexual orientation, age, disability, national origin, or any status protected by applicable law. This is not a position for which sponsorship will be provided. Individuals who need sponsorship for work authorization now or in the future are not eligible for hire.
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Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing components. We deliver mission‑critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aerospace. We have over 3,000 employees worldwide across five manufacturing facilities dedicated to keeping people and their homes safe. Sensience brings a track record of over 75 years of innovation, quality, specialized expertise, highly collaborative approach, and a commitment to growth – working together with our customers as valuable partners, helping to meet their critical objectives. We recently re‑established ourselves as an independent company and are looking for entrepreneurial‑minded candidates to help our company grow. Position Summary
We are seeking a Customer Service Representative as the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services. Position Responsibilities
Ownership and complete control of order process from PO acceptance to invoicing and related customer communication. Accountable for receiving, evaluating, and accurately inputting PO information into ERP system. Coordinates customer requested ship dates with Production, Scheduling, Planning, and Inventory Control departments to achieve mutually acceptable ship dates. Evaluate and implement customer change requests. Maintain customer master data process via cross functional teams. Escalation of any material, capacity, or quality constraints. Monitors open orders and inquires on orders that may present production problems for customers affecting on‑time delivery to customer requested dates. Regular review of the customer demand patterns, forecast, and delivery performance to optimize inventory planning parameters. Continuous improvement ideas and implementation to streamline business processes. Act as a liaison between internal Sensience departments, customers, and all departments involved with delivery, pricing, and any other customer requirements. Maintain the Thunderline‑Z incoming calls and emails for distribution to relevant functional teams. Build and improve relationships with customers to improve procedures and cooperation between the customer and Sensience. Be the voice of the customer within the company. Other duties as assigned. Position Requirements
Bachelor’s degree with a minimum three years of experience working in activities related to customer service and call center environment, preferably with a manufacturing or distribution company. Experience in managing MRP systems such as Oracle. General knowledge of MS Office, PULL, JIT, KANBAN. Ability to identify customer needs by acting and thinking from a customer perspective while keeping the company’s objectives in mind. Sensience is an Equal Opportunity Employer (EOE): race, ethnicity, religion, sex, gender or gender identity, sexual orientation, age, disability, national origin, or any status protected by applicable law. This is not a position for which sponsorship will be provided. Individuals who need sponsorship for work authorization now or in the future are not eligible for hire.
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