Livestream Operations Specialist (Mandarin Bilingual)
Memo E-Commerce (USA) Inc., Culver City, CA, United States
Memo Group, founded in 2019, is an international social e-commerce agency providing innovative social selling solutions for brands across Thailand, the USA, and globally. Recognized as the #1 TikTok Shop seller in Thailand, Memo Group is a leader in the rapidly growing live‑commerce market. With a focus on supporting brands, the company is driving the evolution of e-commerce and social shopping. Join a team that delivers cutting‑edge solutions in a dynamic industry.
Location: Culver City, CA (Onsite) Employment Type: Full‑time Job Overview We are looking for a proactive and detail‑oriented
Livestream Operations Specialist
to support the growth and performance of our entertainment livestream hosts. This role is responsible for managing host onboarding, daily operations, performance tracking, and continuous optimization to drive engagement and revenue.
Key Responsibilities 1. Host Recruitment & Resource Development
Identify, recruit, and onboard entertainment livestream hosts
Build and maintain a pipeline of potential hosts and creators
Leverage existing creator/host resources and industry connections to support business growth
Candidates with proven host recruitment ability or strong creator resources are highly preferred
2. Host Management & Support
Manage a portfolio of livestream hosts (entertainment‑focused)
Provide daily operational support and guidance to hosts
Build strong relationships with hosts to improve retention, engagement, and performance
3. Onboarding & Training
Deliver onboarding and training for new hosts on platform rules, livestream skills, and content strategies
Develop and improve onboarding materials, training guides, and SOPs
Help hosts quickly adapt to platform requirements and company expectations
4. Livestream Operations
Monitor livestream sessions and provide real‑time support when needed
Ensure compliance with platform policies and community guidelines
Coordinate schedules and optimize streaming time slots
Assist hosts in improving livestream quality, audience interaction, and consistency
5. Performance Tracking & Optimization
Track key metrics such as engagement rate, viewer retention, content quality, and overall livestream performance
Analyze host performance and provide actionable feedback for improvement
Identify issues, growth opportunities, and optimization strategies for host development
Collaborate with hosts to plan livestream themes, content direction, and special activities
Support campaign execution and day‑to‑day content planning
Stay updated on platform trends, user preferences, and competitor movements
7. Cross‑functional Collaboration
Work closely with recruitment, creator, and operations teams
Coordinate with internal stakeholders to support host growth and business goals
Support internal reporting and performance reviews
Qualifications
Bachelor’s degree or equivalent experience
1–3 years of experience in livestreaming, creator operations, talent management, or social media management preferred
Proven ability to recruit livestream hosts, creators, or influencers is strongly preferred
Existing creator resources, host network, or entertainment industry connections is a strong plus
Familiarity with platforms such as TikTok, Instagram Live, or similar livestream/social media platforms
Strong communication, coordination, and relationship‑building skills
Strong execution skills and ability to work in a fast‑paced environment
Bilingual in English and Mandarin is required
Preferred Qualifications
Experience working with influencers, creators, or livestream hosts
Understanding of livestream content operations and creator growth strategies
Ability to identify promising talent and help them succeed through structured support
Compensation
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Location: Culver City, CA (Onsite) Employment Type: Full‑time Job Overview We are looking for a proactive and detail‑oriented
Livestream Operations Specialist
to support the growth and performance of our entertainment livestream hosts. This role is responsible for managing host onboarding, daily operations, performance tracking, and continuous optimization to drive engagement and revenue.
Key Responsibilities 1. Host Recruitment & Resource Development
Identify, recruit, and onboard entertainment livestream hosts
Build and maintain a pipeline of potential hosts and creators
Leverage existing creator/host resources and industry connections to support business growth
Candidates with proven host recruitment ability or strong creator resources are highly preferred
2. Host Management & Support
Manage a portfolio of livestream hosts (entertainment‑focused)
Provide daily operational support and guidance to hosts
Build strong relationships with hosts to improve retention, engagement, and performance
3. Onboarding & Training
Deliver onboarding and training for new hosts on platform rules, livestream skills, and content strategies
Develop and improve onboarding materials, training guides, and SOPs
Help hosts quickly adapt to platform requirements and company expectations
4. Livestream Operations
Monitor livestream sessions and provide real‑time support when needed
Ensure compliance with platform policies and community guidelines
Coordinate schedules and optimize streaming time slots
Assist hosts in improving livestream quality, audience interaction, and consistency
5. Performance Tracking & Optimization
Track key metrics such as engagement rate, viewer retention, content quality, and overall livestream performance
Analyze host performance and provide actionable feedback for improvement
Identify issues, growth opportunities, and optimization strategies for host development
Collaborate with hosts to plan livestream themes, content direction, and special activities
Support campaign execution and day‑to‑day content planning
Stay updated on platform trends, user preferences, and competitor movements
7. Cross‑functional Collaboration
Work closely with recruitment, creator, and operations teams
Coordinate with internal stakeholders to support host growth and business goals
Support internal reporting and performance reviews
Qualifications
Bachelor’s degree or equivalent experience
1–3 years of experience in livestreaming, creator operations, talent management, or social media management preferred
Proven ability to recruit livestream hosts, creators, or influencers is strongly preferred
Existing creator resources, host network, or entertainment industry connections is a strong plus
Familiarity with platforms such as TikTok, Instagram Live, or similar livestream/social media platforms
Strong communication, coordination, and relationship‑building skills
Strong execution skills and ability to work in a fast‑paced environment
Bilingual in English and Mandarin is required
Preferred Qualifications
Experience working with influencers, creators, or livestream hosts
Understanding of livestream content operations and creator growth strategies
Ability to identify promising talent and help them succeed through structured support
Compensation
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