Senior Vice President Global B2B Customer Care

of senior leadership experience managing large, Extensive experience leading large, diverse global teams, with a strong track record of building high performing organizations and inclusive cultures. The **Senior Vice President, Global B2B Customer Care** is a critical executive leadership role responsible for defining and executing the global strategy for B2B customer service and support. This role exists to ensure that TransUnion’s global customer care organization consistently delivers **worldclass customer outcomes**, while operating as a strategic growth engine for the enterprise through operational excellence, innovation, and scalable service models. , the SVP leads large, multi country, multichannel service operations and is accountable for service quality, productivity, cost management, customer experience, and the evolution of AI enabled and digital service capabilities across the global B2B portfolio. Act as a core member of the Global Care & Servicing Leadership Team and the extended GO leadership team, shaping and executing strategies that drive company profitability and growth, and clearly articulating the role Customer Care plays in achieving these outcomes. Establish and maintain global standards for customer service quality, ensuring consistent delivery aligned to contractual, regulatory, and internal requirements. Proactively identify skills gaps, performance risks, and quality issues, implementing corrective actions early to protect customer experience and operational integrity.
#J-18808-Ljbffr