Order Fulfillment Specialist
Aston Carter, Round Rock, TX, United States
Administrative Professional
This role is an administrative professional who serves as a primary contact for customer purchase order submission and sales order creation. The employee is also responsible for handling internal communication between our Sales/BD department and Operations. Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information. Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as Sales and Business Development departments. Confirm all documentation that is required is present. Request any missing documentation. Confirm order matches the end user PO/Quote
Line by line if necessary. Review final sales order for accuracy and clarity before entry. Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records. Build and maintain strong relationships with internal and external customers, demonstrating a customer-focus approach. Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring your performance against them. Provide customer service support including providing tracking information, acknowledgments, and order status updates. Review documents such as production schedules and work orders to ensure customer delivery dates are accurate. Customer service, Order entry, Order processing, Microsoft office, ERP, Account Management, Customer Relationship Management, Data entry, Inventory, Sales administration, Manufacturing Customer service, Order entry, Order processing, Microsoft office, ERP, Account Management, Customer Relationship Management MUST HAVE: 2 to 5 years of experience in customer service/order entry, preferably in a manufacturing industry. Experience in managing customer relationships High proficiency in MS products including Excel, Outlook, Word, and PowerPoint is required ERP knowledge Performs work under time schedules and stresses which are normally periodic or cyclical, including time-sensitive job stress, intellectual challenge, constant technical data feedback, and language barriers. Associate's or Bachelor's degree in a related field Preferred: Experience in Salesforce CRM support cloud Manufacturing industry experience doing similar roles Excellent attention to detail Strong verbal and written communication skills Ability to ensure customer satisfaction Excellent analytical, decision-making, and problem-solving skills Ability to work collaboratively within a team environment Must be comfortable working in a multi-cultural business environment Ability to employ effective time management skills Independently follow and execute work assignments Must be able to work without supervision and a self-starter Intermediate Level This is a Contract to Hire position based out of Round Rock, TX. The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) This is a fully onsite position in Round Rock, TX. This position is anticipated to close on Apr 10, 2026.
This role is an administrative professional who serves as a primary contact for customer purchase order submission and sales order creation. The employee is also responsible for handling internal communication between our Sales/BD department and Operations. Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information. Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as Sales and Business Development departments. Confirm all documentation that is required is present. Request any missing documentation. Confirm order matches the end user PO/Quote
Line by line if necessary. Review final sales order for accuracy and clarity before entry. Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records. Build and maintain strong relationships with internal and external customers, demonstrating a customer-focus approach. Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring your performance against them. Provide customer service support including providing tracking information, acknowledgments, and order status updates. Review documents such as production schedules and work orders to ensure customer delivery dates are accurate. Customer service, Order entry, Order processing, Microsoft office, ERP, Account Management, Customer Relationship Management, Data entry, Inventory, Sales administration, Manufacturing Customer service, Order entry, Order processing, Microsoft office, ERP, Account Management, Customer Relationship Management MUST HAVE: 2 to 5 years of experience in customer service/order entry, preferably in a manufacturing industry. Experience in managing customer relationships High proficiency in MS products including Excel, Outlook, Word, and PowerPoint is required ERP knowledge Performs work under time schedules and stresses which are normally periodic or cyclical, including time-sensitive job stress, intellectual challenge, constant technical data feedback, and language barriers. Associate's or Bachelor's degree in a related field Preferred: Experience in Salesforce CRM support cloud Manufacturing industry experience doing similar roles Excellent attention to detail Strong verbal and written communication skills Ability to ensure customer satisfaction Excellent analytical, decision-making, and problem-solving skills Ability to work collaboratively within a team environment Must be comfortable working in a multi-cultural business environment Ability to employ effective time management skills Independently follow and execute work assignments Must be able to work without supervision and a self-starter Intermediate Level This is a Contract to Hire position based out of Round Rock, TX. The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) This is a fully onsite position in Round Rock, TX. This position is anticipated to close on Apr 10, 2026.