Lead, Member Service Representative
Firstmark Credit Union, San Antonio, TX, United States
Lead, Member Service Representative
The Lead Member Service Representative (Lead MSR) serves as a frontline working leader and subject matter expert supporting daily branch operations and exceptional member service. This role assists branch leadership in overseeing teller operations, coaching team members, and ensuring accuracy, efficiency, and adherence to policies and procedures. The Lead MSR also contributes directly to the branch's growth and service performance by reinforcing frontline behaviors, supporting needs based conversations, and helping staff identify opportunities to enhance member relationships across a broad range of products and services. The Lead MSR carries a portion of the branch's growth and service goals and partners closely with branch leadership to promote a consistent, high performance member focused culture. Major Responsibilities: Operational Excellence & Daily Readiness Member Experience & Relationship Growth Frontline Coaching & Team Support Branch Workflow Coordination Growth Support & Product Knowledge Job Requirements and Qualifications: Education & Experience Certifications Skills & Competencies Values Alignment Building tomorrow starts with you! At Firstmark Credit Union, we're working together with our members to build their tomorrow
and we do the same for our employees. From your first day, you'll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities. Here, you'll find more than a career
you'll find purpose, belonging, and a community that cares.
The Lead Member Service Representative (Lead MSR) serves as a frontline working leader and subject matter expert supporting daily branch operations and exceptional member service. This role assists branch leadership in overseeing teller operations, coaching team members, and ensuring accuracy, efficiency, and adherence to policies and procedures. The Lead MSR also contributes directly to the branch's growth and service performance by reinforcing frontline behaviors, supporting needs based conversations, and helping staff identify opportunities to enhance member relationships across a broad range of products and services. The Lead MSR carries a portion of the branch's growth and service goals and partners closely with branch leadership to promote a consistent, high performance member focused culture. Major Responsibilities: Operational Excellence & Daily Readiness Member Experience & Relationship Growth Frontline Coaching & Team Support Branch Workflow Coordination Growth Support & Product Knowledge Job Requirements and Qualifications: Education & Experience Certifications Skills & Competencies Values Alignment Building tomorrow starts with you! At Firstmark Credit Union, we're working together with our members to build their tomorrow
and we do the same for our employees. From your first day, you'll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities. Here, you'll find more than a career
you'll find purpose, belonging, and a community that cares.