Pre-Registration Specialist II
University of Arkansas for Medical Sciences, Little Rock, AR, United States
Clinical Staff - Medical Ancillary Support
This position works under supervision and provides comprehensive support for finance and patient care activities. The Pre-Registration Specialist II is the go to resource for complicated registrations. The IIs work with coordination of benefits (COB) issues to ensure that primary insurance is filed appropriately and the secondary follows the primary. ***Call Center Environment*** Qualifications
Minimum Qualifications: High School, GED or formal educational equivalent 2 years customer service 2 years of healthcare experience requiring involvement of registration or insurance verification. Ability to follow oral instruction, read, and write. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills. Job Requirements: Assist in denials of coordination of benefits issues on accounts not set up properly. Collect patient intake documents ahead of the appointment which saves time and reduces paperwork. Answering new and existing inbound/outbound calls, collection of patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information. While checking insurance the specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires and checks for out of network or out of area coverage. The Specialist II directs out of network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible. This position must be able to perform all duties of the Pre-Registration Specialist. Pre-Reg IIs assist with training and monitor calls for new Pre-Registration Specialist staff. Interacts with and assists the public in a professional and friendly manner virtually. Demonstrates effective communication skills, communicating accurate and complete information; maintains strict confidentiality. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements; consistently utilizes communication devices and keeps accurate records. Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service. Conducts pre-registration, inputs and/or updates accurate patient information; Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals; files patient charts as needed. Perform other duties as needed. Salary Information:
Commensurate with education and experience Required Documents to Apply:
Resume Optional Documents:
List of three Professional References (name, email, business title), Proof of Veteran Status Special Instructions to Applicants
Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements
Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:
Hearing, Sitting, Talking Frequent Physical Activity:
Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking Occasional Physical Activity:
Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping Benefits Eligible:
Yes
This position works under supervision and provides comprehensive support for finance and patient care activities. The Pre-Registration Specialist II is the go to resource for complicated registrations. The IIs work with coordination of benefits (COB) issues to ensure that primary insurance is filed appropriately and the secondary follows the primary. ***Call Center Environment*** Qualifications
Minimum Qualifications: High School, GED or formal educational equivalent 2 years customer service 2 years of healthcare experience requiring involvement of registration or insurance verification. Ability to follow oral instruction, read, and write. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills. Job Requirements: Assist in denials of coordination of benefits issues on accounts not set up properly. Collect patient intake documents ahead of the appointment which saves time and reduces paperwork. Answering new and existing inbound/outbound calls, collection of patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information. While checking insurance the specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires and checks for out of network or out of area coverage. The Specialist II directs out of network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible. This position must be able to perform all duties of the Pre-Registration Specialist. Pre-Reg IIs assist with training and monitor calls for new Pre-Registration Specialist staff. Interacts with and assists the public in a professional and friendly manner virtually. Demonstrates effective communication skills, communicating accurate and complete information; maintains strict confidentiality. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements; consistently utilizes communication devices and keeps accurate records. Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service. Conducts pre-registration, inputs and/or updates accurate patient information; Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals; files patient charts as needed. Perform other duties as needed. Salary Information:
Commensurate with education and experience Required Documents to Apply:
Resume Optional Documents:
List of three Professional References (name, email, business title), Proof of Veteran Status Special Instructions to Applicants
Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements
Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:
Hearing, Sitting, Talking Frequent Physical Activity:
Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking Occasional Physical Activity:
Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping Benefits Eligible:
Yes