Insight Global is hiring: User Experience Researcher in Menlo Park

Insight Global is hiring Study Facilitators to support a consumer electronic and life science research initiative in Menlo Park, CA. In this role, you’ll collaborate with cross‑functional teams to execute data collection activities and deliver high‑quality research experiences for participants.

Location: Menlo Park, CA

Schedule: 5 days per week, day shifts between Monday–Sunday Project

Duration: April 20th-End of June, high potential of extensions

REQUIRED SKILLS AND EXPERIENCE

- Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields.

- Experience: Prior experience with usability studies, or hardware/software troubleshooting

- Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities.

- Travel: Willingness to travel locally around the Menlo Park Area

-Strong Interpersonal Background, Ex: customer service/retail etc.

What You’ll Do As a Study Facilitator, you’ll play a key role in day‑to‑day research operations, including:

-Leading multiple user sessions per day, each lasting approximately 90 minutes

-Moderating user studies with participants across various settings and locations

-Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection

-Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges

-Identifying and resolving study execution issues in real time and implementing corrective solutions as needed

-Supporting research teams to ensure sessions run smoothly and data is collected accurately

-This position will also involve field demonstrations with participants throughout the Menlo Park area in the upcoming months

Compensation:

$35 to 40/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.