Call Center Representative
CU*Answers, Grand Rapids, MI, United States
Looking for a role where you can help people every day and build strong customer service skills? We're hiring a
Call Center Representative
to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
What You’ll Be Doing
Answer incoming calls and assist members with questions and concerns
Use internal systems to verify information and access account details
Respond to chats, emails, and messages in a timely, professional way
Help explain account features, transactions, and card‑related questions
Make outbound calls and follow up to ensure issues are resolved
Document interactions clearly and route requests to the appropriate teams
What We’re Looking For
High school diploma or currently working toward one
Previous call center or customer service experience is a plus
Strong communication skills and a positive, helpful attitude
Ability to multitask and stay organized in a fast‑paced environment
Good problem‑solving skills and attention to detail
Comfortable handling confidential information
Basic Microsoft Office knowledge
A team‑oriented mindset
What You’ll Get
The opportunity to make a real difference for members every day
Hands‑on training with tools like CU*BASE
A supportive, team‑focused work environment
Great benefits including medical, dental, vision, PTO, and 401(k) matching
About Xtend Xtend is a Network Partner of CU*Answers. Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back‑office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.
Salary: $15 - $16 per hour
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Call Center Representative
to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
What You’ll Be Doing
Answer incoming calls and assist members with questions and concerns
Use internal systems to verify information and access account details
Respond to chats, emails, and messages in a timely, professional way
Help explain account features, transactions, and card‑related questions
Make outbound calls and follow up to ensure issues are resolved
Document interactions clearly and route requests to the appropriate teams
What We’re Looking For
High school diploma or currently working toward one
Previous call center or customer service experience is a plus
Strong communication skills and a positive, helpful attitude
Ability to multitask and stay organized in a fast‑paced environment
Good problem‑solving skills and attention to detail
Comfortable handling confidential information
Basic Microsoft Office knowledge
A team‑oriented mindset
What You’ll Get
The opportunity to make a real difference for members every day
Hands‑on training with tools like CU*BASE
A supportive, team‑focused work environment
Great benefits including medical, dental, vision, PTO, and 401(k) matching
About Xtend Xtend is a Network Partner of CU*Answers. Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back‑office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.
Salary: $15 - $16 per hour
#J-18808-Ljbffr