Call Center Representative I
CSE Federal Credit Union, North Canton, OH, United States
Call Representative I, Member Contact Center
CSE Federal Credit Union has a great opportunity for a friendly, professional, service-minded individual to serve as a
Call Representative
in the Member Contact Center.
As a
Call Representative , you’ll field calls from members who have questions about their accounts and our products and services. You’ll have the opportunity to build relationships with members while providing recommendations and finding the best solutions for their needs. Our Member Contact Center is different than the typical call center environment you might be used to. It is a fast-paced and ever-changing environment.
Your day might include:
Working with members to understand their financial and lending needs
Answers a high volume of telephone inquiries regarding loan and deposit services, credit and debit cards, account information, or any other member request concerning credit union products and services.
Making product recommendations that align with the member’s goals
Meeting members where they’re at: conveying complex information to members in a way they understand
Creating a positive and low-effort experience for each member
Troubleshooting, as needed
Meeting/exceeding your department goals, while always keeping the member’s best interest front and center
Rolling with change in a dynamic atmosphere
Working with Windows PC and multiple web-based applications
What you must bring to the team: The ideal candidate will have a member-first attitude and value all people. Candidates must demonstrate a sense of urgency in responding to members. They must also be punctual, dependable and demonstrate the ability to earn trust and respect by consistently acting with honesty and professionalism.
High school diploma or equivalent required.
Previous customer service or call center experience preferred, experience in financial services a plus; 6-12 months of CSE experience preferred.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Ability to multitask and manage time effectively in a fast-paced environment.
Ability to work independently.
Basic computer proficiency, including Microsoft Office.
Professional and courteous demeanor with a member-first attitude.
Ability to learn and adapt to changing procedures and technologies.
Strong working knowledge of our credit union products, services, and regulations.
Must be bondable.
Company Benefits A variety of benefits are available to our full-time employees. We offer competitive wages, and a generous benefit package.
Health Insurance with Health Savings Account and Employer Deposit
Dental Insurance
Vision Insurance
Employer Paid Life Insurance, Short- and Long-Term Disability Benefits
Voluntary Benefit Program
Life Insurance, AD&D are Available for Employee Purchase
Other Benefits
Structured Schedules
Ongoing Training and Employee Development
We have an excellent 401(k) program with generous employer match, paid vacation and sick time and nine paid holidays per year. We even pay you to take a day off in the month of your birthday!
We have a strong belief in giving back to the community we serve and want employees to share in those efforts. We offer paid time for staff to participate in service activities that support organizations in Stark County.
CSE Federal Credit Union is an equal opportunity employer.
All candidates must successfully pass a criminal background check and drug test.
No phone calls please.
#J-18808-Ljbffr
Call Representative
in the Member Contact Center.
As a
Call Representative , you’ll field calls from members who have questions about their accounts and our products and services. You’ll have the opportunity to build relationships with members while providing recommendations and finding the best solutions for their needs. Our Member Contact Center is different than the typical call center environment you might be used to. It is a fast-paced and ever-changing environment.
Your day might include:
Working with members to understand their financial and lending needs
Answers a high volume of telephone inquiries regarding loan and deposit services, credit and debit cards, account information, or any other member request concerning credit union products and services.
Making product recommendations that align with the member’s goals
Meeting members where they’re at: conveying complex information to members in a way they understand
Creating a positive and low-effort experience for each member
Troubleshooting, as needed
Meeting/exceeding your department goals, while always keeping the member’s best interest front and center
Rolling with change in a dynamic atmosphere
Working with Windows PC and multiple web-based applications
What you must bring to the team: The ideal candidate will have a member-first attitude and value all people. Candidates must demonstrate a sense of urgency in responding to members. They must also be punctual, dependable and demonstrate the ability to earn trust and respect by consistently acting with honesty and professionalism.
High school diploma or equivalent required.
Previous customer service or call center experience preferred, experience in financial services a plus; 6-12 months of CSE experience preferred.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
Ability to multitask and manage time effectively in a fast-paced environment.
Ability to work independently.
Basic computer proficiency, including Microsoft Office.
Professional and courteous demeanor with a member-first attitude.
Ability to learn and adapt to changing procedures and technologies.
Strong working knowledge of our credit union products, services, and regulations.
Must be bondable.
Company Benefits A variety of benefits are available to our full-time employees. We offer competitive wages, and a generous benefit package.
Health Insurance with Health Savings Account and Employer Deposit
Dental Insurance
Vision Insurance
Employer Paid Life Insurance, Short- and Long-Term Disability Benefits
Voluntary Benefit Program
Life Insurance, AD&D are Available for Employee Purchase
Other Benefits
Structured Schedules
Ongoing Training and Employee Development
We have an excellent 401(k) program with generous employer match, paid vacation and sick time and nine paid holidays per year. We even pay you to take a day off in the month of your birthday!
We have a strong belief in giving back to the community we serve and want employees to share in those efforts. We offer paid time for staff to participate in service activities that support organizations in Stark County.
CSE Federal Credit Union is an equal opportunity employer.
All candidates must successfully pass a criminal background check and drug test.
No phone calls please.
#J-18808-Ljbffr