Customer Service Representative
Hunter, West Sacramento, CA, United States
Customer Service Representative — Phones
For more than 80 years, the architecture and design community has specified contract products from Hunter Douglas, the world leader in window coverings and a major manufacturer of architectural products. Our tradition of bringing breakthrough products to market makes us the company of choice for an array of contract solutions, including innovative systems for interior and exterior window coverings, acoustical and metal ceilings, solar control, and façades. We are continually seeking, testing and developing new concepts and products that will enable us to meet ever‑more demanding standards of performance.
Job Summary The primary responsibility of the Customer Service Representative is to establish and maintain rapport with customers by expressing genuine interest and concern for their needs; research all challenges received from our customers and/or sales staff and reach a decision that best serves the customer and Hunter Douglas; continually strive to improve the quality of the department by analyzing current systems and suggesting new and innovative ways of accomplishing tasks.
Primary Responsibilities
Answering Incoming Telephone Calls a. Operates multi‑line telephone system to answer incoming calls and may direct calls to other personnel or voice mail as necessary. Conforms to policy and procedure to maintain phone availability and answer calls within set guideline.
Receive and Communicate Product Information a. Enter phone, fax or mail in orders to 100% accuracy. Properly confirm all live orders, proof read all fax or mail in orders to assure complete accuracy. Provide production departments with all necessary information to build and ship all orders per dealer’s requests, on time. Handle status inquiries and follow through on all requests made by dealers. Improve product knowledge by reading and understanding price & reference Guides, product information booklets, marketing bulletins and inter‑office memos. Process e‑mail and other types of correspondence on a daily basis.
Develop Dealer Relationships a. Handle all concerns or complaints to 100% satisfaction and properly document all information. Follow up to ensure the complaint or concern is fully resolved and the dealer’s expectations have been met. Project a professional, positive and supportive attitude and appearance at all times.
Team Assistance a. Assist fellow team members when needed or asked to insure the company, sales team and associates’ success. Fill in where needed as asked by the team lead, supervisor or manager.
Qualifications
Experience supporting customers with product specifications using product guides
Associate Degree (A.A.) or equivalent two‑year college or technical school; or 2 — 3 years of related experience and/or training; or combination of education and experience.
Proficiency in use of computer, phone, fax and other office equipment
Read and interpret documents such as Product & Research Guides, Product Component Guides
Add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimal; calculate figures and amounts such as discounts, percentages and square footage.
Skills Requirements
Bilingual English/Spanish a plus!
Non bilingual—English only
Detail oriented
Effective listening, communication, negotiation and phone skills
Problem solving and analytical skills
Great follow‑through with customers
Strong relationship building and management skills
Sound decision making skills
Must be a team player
Tentative start date Will be as of September 8, 2014; or earlier.
Please submit resumes with 2 professional references to sacjobs@hunterdouglas.com ASAP with subject line: CSR SACRAMENTO.
Due to high volume of responses, only candidates chosen for interview will be contacted.
Hunter Douglas offers medical, dental, vision, 100% matching on the first 6% contribution on 401(k) PLT, basic life insurance, flexible account as part of our benefits package.
Hunter Douglas is an Equal Employment Opportunity/ Drug‑Free workplace employer.
Salary USD 14 – 14 Per Hour Career Level Required: Entry Level Experience Required: 2 + to 5 Years Education Required: Associate Degree Job Type: Employee Job Status: Full Time
#J-18808-Ljbffr
Job Summary The primary responsibility of the Customer Service Representative is to establish and maintain rapport with customers by expressing genuine interest and concern for their needs; research all challenges received from our customers and/or sales staff and reach a decision that best serves the customer and Hunter Douglas; continually strive to improve the quality of the department by analyzing current systems and suggesting new and innovative ways of accomplishing tasks.
Primary Responsibilities
Answering Incoming Telephone Calls a. Operates multi‑line telephone system to answer incoming calls and may direct calls to other personnel or voice mail as necessary. Conforms to policy and procedure to maintain phone availability and answer calls within set guideline.
Receive and Communicate Product Information a. Enter phone, fax or mail in orders to 100% accuracy. Properly confirm all live orders, proof read all fax or mail in orders to assure complete accuracy. Provide production departments with all necessary information to build and ship all orders per dealer’s requests, on time. Handle status inquiries and follow through on all requests made by dealers. Improve product knowledge by reading and understanding price & reference Guides, product information booklets, marketing bulletins and inter‑office memos. Process e‑mail and other types of correspondence on a daily basis.
Develop Dealer Relationships a. Handle all concerns or complaints to 100% satisfaction and properly document all information. Follow up to ensure the complaint or concern is fully resolved and the dealer’s expectations have been met. Project a professional, positive and supportive attitude and appearance at all times.
Team Assistance a. Assist fellow team members when needed or asked to insure the company, sales team and associates’ success. Fill in where needed as asked by the team lead, supervisor or manager.
Qualifications
Experience supporting customers with product specifications using product guides
Associate Degree (A.A.) or equivalent two‑year college or technical school; or 2 — 3 years of related experience and/or training; or combination of education and experience.
Proficiency in use of computer, phone, fax and other office equipment
Read and interpret documents such as Product & Research Guides, Product Component Guides
Add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimal; calculate figures and amounts such as discounts, percentages and square footage.
Skills Requirements
Bilingual English/Spanish a plus!
Non bilingual—English only
Detail oriented
Effective listening, communication, negotiation and phone skills
Problem solving and analytical skills
Great follow‑through with customers
Strong relationship building and management skills
Sound decision making skills
Must be a team player
Tentative start date Will be as of September 8, 2014; or earlier.
Please submit resumes with 2 professional references to sacjobs@hunterdouglas.com ASAP with subject line: CSR SACRAMENTO.
Due to high volume of responses, only candidates chosen for interview will be contacted.
Hunter Douglas offers medical, dental, vision, 100% matching on the first 6% contribution on 401(k) PLT, basic life insurance, flexible account as part of our benefits package.
Hunter Douglas is an Equal Employment Opportunity/ Drug‑Free workplace employer.
Salary USD 14 – 14 Per Hour Career Level Required: Entry Level Experience Required: 2 + to 5 Years Education Required: Associate Degree Job Type: Employee Job Status: Full Time
#J-18808-Ljbffr