Medical Customer Service Representative (Remote) - Eastern Time Zone
Med A/Rx, Indianapolis, IN, United States
About Us
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
Job Details Title: Medical Customer Service Representative
Location: Remote
Schedule: 8am - 5pm Eastern Time Zone, Monday – Friday
Paid Training: 3 weeks
Compensation: $17 - $19 per hour base + performance incentives
Interviewing through 4/10/26 for 4/20/26 start date
About The Role Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Key Responsibilities
Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following Established Procedures To Resolve Patient Account Balances
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Skills & Competencies
Compassion
Communication
Problem-solving
Teamwork
Time management and sound decision-making skills
Required Qualifications
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED. (you can test your speed here: https://speedtest.net/)
Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI)
Preferred Qualifications
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a variety of situations, including those that elicit escalation
Employment Eligibility
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted
At this time, we are unable to consider candidates residing in the state of New York for this position.
What We Offer
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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Job Details Title: Medical Customer Service Representative
Location: Remote
Schedule: 8am - 5pm Eastern Time Zone, Monday – Friday
Paid Training: 3 weeks
Compensation: $17 - $19 per hour base + performance incentives
Interviewing through 4/10/26 for 4/20/26 start date
About The Role Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Key Responsibilities
Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following Established Procedures To Resolve Patient Account Balances
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Skills & Competencies
Compassion
Communication
Problem-solving
Teamwork
Time management and sound decision-making skills
Required Qualifications
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED. (you can test your speed here: https://speedtest.net/)
Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI)
Preferred Qualifications
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a variety of situations, including those that elicit escalation
Employment Eligibility
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted
At this time, we are unable to consider candidates residing in the state of New York for this position.
What We Offer
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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