Customer Service/Technical Support Representative (Onsite)
Concentrix, Florida, NY, United States
Job Title
Customer Service/Technical Support Representative (Onsite)
Job Description The Technical Support Representative interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.
Are you looking for a career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Concentrix offers a Technical Support Representative position that fits this profile.
As a Technical Support Representative you will join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being. Proudly united as “game‑changers,” we help the world’s best‑known brands power a world that works through exceptional customer experiences and tech‑powered innovation.
Responsibilities
Provide inbound customer support.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Deliver expert customer experiences with a smile.
Qualifications
18 years or older with a High School Diploma or GED.
Live within 40 miles of the site and be able to work your full shift in the office.
Utilize multiple systems on a PC throughout your day to day and must pass technical assessments to demonstrate those skills.
Benefits
The base salary range for this position is $18–$22.50/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
A modern, state‑of‑the‑art office setting with advanced technologies and a great team.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Interest? If this feels like the perfect next step in your career journey, apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”
Job Availability We accept applications for this position on an ongoing basis. It is currently for an immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
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Job Description The Technical Support Representative interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.
Are you looking for a career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Concentrix offers a Technical Support Representative position that fits this profile.
As a Technical Support Representative you will join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being. Proudly united as “game‑changers,” we help the world’s best‑known brands power a world that works through exceptional customer experiences and tech‑powered innovation.
Responsibilities
Provide inbound customer support.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Deliver expert customer experiences with a smile.
Qualifications
18 years or older with a High School Diploma or GED.
Live within 40 miles of the site and be able to work your full shift in the office.
Utilize multiple systems on a PC throughout your day to day and must pass technical assessments to demonstrate those skills.
Benefits
The base salary range for this position is $18–$22.50/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
A modern, state‑of‑the‑art office setting with advanced technologies and a great team.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Interest? If this feels like the perfect next step in your career journey, apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”
Job Availability We accept applications for this position on an ongoing basis. It is currently for an immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
#J-18808-Ljbffr