Customer Service Representative
ResMed, Myrtle Point, OR, United States
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on customer and patient satisfaction Work in a fast-paced and dynamic healthcare setting Engage with innovative tools and technologies in customer service What to Expect (Job Responsibilities):
Answer inbound calls, chats, and emails to support customers with testing tools and uploads Handle overflow scheduling calls and troubleshoot Overnight Pulse Oximetry upload issues Process and validate test orders, physician updates, and faxed results Work in shared departmental queues and assist with cross-training as needed Provide exceptional customer and patient support while resolving data upload issues What is Required (Qualifications):
Minimum of 1 year of customer service or support experience High school diploma Proficiency in Excel and MS Office Excellent phone presence, attention to detail, and multitasking skills Knowledge of oximetry/sleep testing equipment is a plus How to Stand Out (Preferred Qualifications):
Experience in a healthcare‑related customer service role Familiarity with troubleshooting technical support issues Strong communication skills and a service‑oriented mindset Ability to work effectively in a fast‑paced environment Commitment to delivering high‑quality customer experiences Employer Statement
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on customer and patient satisfaction Work in a fast-paced and dynamic healthcare setting Engage with innovative tools and technologies in customer service What to Expect (Job Responsibilities):
Answer inbound calls, chats, and emails to support customers with testing tools and uploads Handle overflow scheduling calls and troubleshoot Overnight Pulse Oximetry upload issues Process and validate test orders, physician updates, and faxed results Work in shared departmental queues and assist with cross-training as needed Provide exceptional customer and patient support while resolving data upload issues What is Required (Qualifications):
Minimum of 1 year of customer service or support experience High school diploma Proficiency in Excel and MS Office Excellent phone presence, attention to detail, and multitasking skills Knowledge of oximetry/sleep testing equipment is a plus How to Stand Out (Preferred Qualifications):
Experience in a healthcare‑related customer service role Familiarity with troubleshooting technical support issues Strong communication skills and a service‑oriented mindset Ability to work effectively in a fast‑paced environment Commitment to delivering high‑quality customer experiences Employer Statement
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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