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Payments Specialist

Social Finance, Inc. (SoFi), Jacksonville, FL, United States


The Payments Specialist is a part of the BBB Operations - Cash Management Implementation Services team and is responsible for supporting commercial clients daily cash management transactions including wire transfers, ACH and internal bank transfers. The individual will ensure all payments are processed timely and confirm all process controls are in place. A daily validation/reconciliation of payments processed will be done between the ebanking platform and Fed banking partner. As part of a dynamic team, the Payments specialists provide quality service and operational support for the assigned area's internal and external business partners as well as providing advice and assisting with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to department management.

What you’ll do:

Perform wire entry, review, and approval in accordance with dual-control procedures and bank policy (phase 1 & 2)

Monitor and process payment exceptions, including OFAC alerts, rejected wires, and repair items

Maintain detailed and accurate records of wire activity, approvals, and exception handling

The hours of the position will be 8:00 am – 5:00 pm, Monday through Friday. These hours may change as volumes increase to meet daily deadlines.

What you’ll need:

High school diploma – required, Associates Degree in Finance/Accounting preferred

Minimum of 4+ years of relevant cash management experience

Deep understanding of banking and electronic payments.

Ability to analyze data with a strong attention to detail and accuracy

Strong problem‑solving skills

Strong written and communication skills

General accounting knowledge

Compensation and Benefits The base pay range for this role is $21.20 – $26.50 hourly. This role is also eligible for a bonus and competitive benefits. For more information about SoFi’s employee benefits, visit the

Benefits at SoFi

page.

EEO and Inclusive Hiring SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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