Customer Service Representative
TEKsystems, Plymouth, MI, United States
Job Summary
This role involves providing excellent customer service in a high‑volume call center environment. Representatives will handle incoming calls, deliver accurate information, and support customers with questions related to prior authorizations and other healthcare‑related inquiries.
Top Skills
Call center experience
Healthcare or medical industry exposure
Strong customer service abilities
Key Responsibilities
Handle inbound customer calls and occasional follow‑up calls.
Answer questions regarding prior authorizations, general inquiries, and sensitive or confidential information.
Deliver high‑quality customer service with strong attention to detail.
Accurately enter and update customer information within various internal systems.
Navigate multiple programs and databases to document calls and maintain communication records.
Manage a daily call volume ranging from 50–100 calls, depending on case complexity.
Meet performance metrics focused on quality, accuracy, and professionalism.
Required Skills & Qualifications
At least 1 year of recent high‑volume call center experience (within the past 2–3 years).
Stable work history (no frequent job changes).
Minimum typing speed of 30 WPM.
Strong computer literacy and multitasking skills.
Assessments
Typing Test (One‑Space Version, 1 minute) – minimum 30 WPM
Call Center Telephone Skills Assessment – minimum score of 75%
Growth & Advancement
Significant opportunity for long‑term growth.
Many individuals have moved from contract to permanent roles and advanced into departments such as IT, prior authorization, and claims.
Career progression into positions like team lead, supervisor, and trainer is common for high performers.
Schedule
Must be available any day of the week between 5:00 a.m. and 10:00 p.m.
A fixed schedule will be assigned within that window, based on performance.
Training
Monday–Friday, 8:00 a.m.–4:30 p.m., for 4 weeks.
Participation is essential—trainees must complete four tests and maintain a 90% average.
Mandatory overtime required in January and February.
Shift Bids
Shift selection occurs at the end of training.
Ranking is based on total test scores, and higher performers receive priority.
Job Type & Location This is a Contract to Hire position based out of Plymouth, MI. Fully onsite. Must be available any day of the week between 5:00 a.m. and 10:00 p.m.
Pay and Benefits Pay range: $21.00 - $21.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Attention: The position is anticipated to close on Apr 7, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Top Skills
Call center experience
Healthcare or medical industry exposure
Strong customer service abilities
Key Responsibilities
Handle inbound customer calls and occasional follow‑up calls.
Answer questions regarding prior authorizations, general inquiries, and sensitive or confidential information.
Deliver high‑quality customer service with strong attention to detail.
Accurately enter and update customer information within various internal systems.
Navigate multiple programs and databases to document calls and maintain communication records.
Manage a daily call volume ranging from 50–100 calls, depending on case complexity.
Meet performance metrics focused on quality, accuracy, and professionalism.
Required Skills & Qualifications
At least 1 year of recent high‑volume call center experience (within the past 2–3 years).
Stable work history (no frequent job changes).
Minimum typing speed of 30 WPM.
Strong computer literacy and multitasking skills.
Assessments
Typing Test (One‑Space Version, 1 minute) – minimum 30 WPM
Call Center Telephone Skills Assessment – minimum score of 75%
Growth & Advancement
Significant opportunity for long‑term growth.
Many individuals have moved from contract to permanent roles and advanced into departments such as IT, prior authorization, and claims.
Career progression into positions like team lead, supervisor, and trainer is common for high performers.
Schedule
Must be available any day of the week between 5:00 a.m. and 10:00 p.m.
A fixed schedule will be assigned within that window, based on performance.
Training
Monday–Friday, 8:00 a.m.–4:30 p.m., for 4 weeks.
Participation is essential—trainees must complete four tests and maintain a 90% average.
Mandatory overtime required in January and February.
Shift Bids
Shift selection occurs at the end of training.
Ranking is based on total test scores, and higher performers receive priority.
Job Type & Location This is a Contract to Hire position based out of Plymouth, MI. Fully onsite. Must be available any day of the week between 5:00 a.m. and 10:00 p.m.
Pay and Benefits Pay range: $21.00 - $21.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Attention: The position is anticipated to close on Apr 7, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr