Small Business Service Activation Representative
Charter Communications, San Antonio, TX, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
This position is onsite in a call center environment.
Class Starting May 18th, 2026.
Do you thrive in helping customers navigate solutions and enjoy making a difference in their service experience? As a Service Activation Specialist I at Spectrum, you'll play a pivotal role in guiding small business customers through the order process, collaborating with multiple teams, and ensuring seamless fulfillment. Your dedication directly shapes the satisfaction and loyalty of every Spectrum customer you connect with.
How You'll Make an Impact
Coordinate order entry and fulfillment for cable, internet, voice and mobile services, engaging with customers and business partners via phone, chat and email
Gather and process order activities from the website and inbound calls, addressing cancellations, excessive tasks and order issues
Act as a liaison between various internal teams such as channel partners, sales, telemarketing and operations to ensure accurate order completion
Manage multiple systems and platforms to resolve non-standard order scenarios and accurately communicate updates
Assess, correct and evaluate work orders for operational accuracy and proper billing, preventing duplication and ensuring integrity
Schedule or reschedule customer orders in line with company standards and policies, providing necessary follow-up before installation
Document and share best practices within your team and offer suggestions for continuous improvement
Working Conditions
Office environment
Flexible work schedule may be required
What You'll Bring to Spectrum Required Qualifications Education
High School Diploma or equivalent
Experience
2 years of customer service experience
Skills
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to use a personal computer and software applications
Ability to work independently in a group environment
Ability to address and resolve customer complaints and issues
Ability to work seated for prolonged periods, taking consecutive calls
Ability to communicate clearly and professionally orally and in writing
Knowledge of general accounting and billing procedures
Knowledge of office procedures and company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers
Preferred Qualifications Skills
Ability to maintain confidentiality
Ability to solve problems under pressure
Knowledge of the cable industry products and services
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr
This position is onsite in a call center environment.
Class Starting May 18th, 2026.
Do you thrive in helping customers navigate solutions and enjoy making a difference in their service experience? As a Service Activation Specialist I at Spectrum, you'll play a pivotal role in guiding small business customers through the order process, collaborating with multiple teams, and ensuring seamless fulfillment. Your dedication directly shapes the satisfaction and loyalty of every Spectrum customer you connect with.
How You'll Make an Impact
Coordinate order entry and fulfillment for cable, internet, voice and mobile services, engaging with customers and business partners via phone, chat and email
Gather and process order activities from the website and inbound calls, addressing cancellations, excessive tasks and order issues
Act as a liaison between various internal teams such as channel partners, sales, telemarketing and operations to ensure accurate order completion
Manage multiple systems and platforms to resolve non-standard order scenarios and accurately communicate updates
Assess, correct and evaluate work orders for operational accuracy and proper billing, preventing duplication and ensuring integrity
Schedule or reschedule customer orders in line with company standards and policies, providing necessary follow-up before installation
Document and share best practices within your team and offer suggestions for continuous improvement
Working Conditions
Office environment
Flexible work schedule may be required
What You'll Bring to Spectrum Required Qualifications Education
High School Diploma or equivalent
Experience
2 years of customer service experience
Skills
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to use a personal computer and software applications
Ability to work independently in a group environment
Ability to address and resolve customer complaints and issues
Ability to work seated for prolonged periods, taking consecutive calls
Ability to communicate clearly and professionally orally and in writing
Knowledge of general accounting and billing procedures
Knowledge of office procedures and company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers
Preferred Qualifications Skills
Ability to maintain confidentiality
Ability to solve problems under pressure
Knowledge of the cable industry products and services
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr