
Director, Casino CX Strategy & Operations
Fanatics, New York, NY, United States
A leading digital sports platform is seeking a Director of Casino Strategy & Operations to enhance customer experience through strategic leadership and operational excellence. Responsibilities include optimizing customer journeys, leading cross-functional teams, and improving promotional mechanics. Ideal candidates have 10+ years in Customer Experience with strong Casino knowledge. This role offers a competitive salary range of $170,000 to $200,000 and the opportunity to shape key strategies for enhancing customer satisfaction.
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