Customer Service Representative
Shandro Group, Bridgeport, CT, United States
Join our dedicated team as a Customer Service Representative in the Hospital & Health Care industry, where every interaction makes a meaningful difference. This role offers the opportunity to be the first point of contact for patients and their families, providing compassionate support and clear communication in a fast-paced healthcare environment.
As a vital member of our service team, you will help ensure a positive experience by addressing inquiries, resolving concerns, and facilitating smooth access to healthcare services.
Job Responsibilities
Respond promptly and professionally to incoming calls, emails, and in-person inquiries.
Assist patients with appointment scheduling, registration, and insurance verification.
Provide clear information about hospital services, policies, and procedures.
Document patient interactions accurately in electronic health record systems.
Identify and elevate urgent or complex issues to appropriate healthcare staff.
Maintain patient confidentiality and adhere to HIPAA and other regulatory requirements.
Support administrative tasks such as data entry, filing, and reporting as needed.
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
Previous experience in customer service, preferably in healthcare or related fields.
Strong communication skills, both verbal and written.
Ability to handle sensitive situations with empathy and professionalism.
Familiarity with electronic health records (EHR) systems is a plus.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office Suite and basic computer literacy.
Ability to multitask and work effectively in a team-oriented environment.
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As a vital member of our service team, you will help ensure a positive experience by addressing inquiries, resolving concerns, and facilitating smooth access to healthcare services.
Job Responsibilities
Respond promptly and professionally to incoming calls, emails, and in-person inquiries.
Assist patients with appointment scheduling, registration, and insurance verification.
Provide clear information about hospital services, policies, and procedures.
Document patient interactions accurately in electronic health record systems.
Identify and elevate urgent or complex issues to appropriate healthcare staff.
Maintain patient confidentiality and adhere to HIPAA and other regulatory requirements.
Support administrative tasks such as data entry, filing, and reporting as needed.
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
Previous experience in customer service, preferably in healthcare or related fields.
Strong communication skills, both verbal and written.
Ability to handle sensitive situations with empathy and professionalism.
Familiarity with electronic health records (EHR) systems is a plus.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office Suite and basic computer literacy.
Ability to multitask and work effectively in a team-oriented environment.
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