Sr. Consultant, Customer Experience

## Sr. Consultant, Customer Experience* Collaborate with cross-functional teams to gather customer feedback, research and competitive intel.* Conduct data analysis to uncover trends and insights that can improve the customer experience.* Support journey mapping efforts and dig deep into underlying processes / ecosystems to diagnose pain points, root causes and illuminate potential solutions.* Contribute to the creation of compelling insight stories that drive targeted action.* Prepare and present findings to various audiences, including business practitioners and executives.* Assist in developing and implementing customer experience frameworks, methodologies and strategic roadmaps.* Support project management activities to ensure successful execution of initiatives.* Demonstrates subject matter expertise and a point of view, equipping the enterprise with customer experience frameworks and methodologies to enable customer experience transformation and align the enterprise around a common vision.* Plans, initiates and leads exploratory customer research to uncover insights about members and intermediaries; communicate progress and findings to executive partners.* Amplifies the customer’s voice using data, insights and the power of storytelling.* Strengthens and sustains messaging and tactics that keep customers and their experiences at the forefront of business practices.* Builds positive relationships with partners to influence priorities and solutions to improve the customer experience.* Connects dots across business units to reduce silos and ensure teams are working collaboratively to deliver a cohesive customer experience across all stages of a journey.* Leads presentations, facilitates discussion, conducts workshops, synthesizes conclusions, gains alignment and offers continuous support.* Foresees changing general consumer behaviors and partners with key functions to help the company meet changing expectations.We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can *feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're , too, and let us know – #J-18808-Ljbffr