Customer Service Representative
Modern Aviation, East Farmingdale, NY, United States
Customer Service Representative
The Company
Modern Aviation (the "Company") is a private equity backed platform company launched in 2018 that is focused on the fixed-base operator (FBO) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to expand through future acquisitions. Modern Aviation’s strategy is to acquire attractive locations and increase EBITDA at these sites through investment, operational and commercial improvements.
Company Benefits
Employee Medical Insurance
Basic Life Insurance
Short-Term Disability
Long-Term Disability
Vacation and Sick Time
Paid Holidays
HSA Account Funding
401k Match
Other Available Benefits
Buy-up Medical Insurance
Dental
Vision
Optional Life Insurance
Flexible Spending Accounts
Health Savings Account
401k
Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to every person who enters the facility. This individual must take pride in offering the best in service, delivering all services with the highest standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.
Essential Functions
Deliver proactive, personalized service to Private and Corporate Aviation clientele.
Arrange services including hotel, catering, and ground transportation.
Coordinate aircraft services such as fuel and hangar storage.
Input trip data into scheduling software and update customer information in the database as necessary.
Effectively communicate via air-to-ground radio, ground-to-ground radio, and other communication forms.
Educate customers on available services, promotions, and programs.
Process customer invoices.
Respond to customer questions and resolve issues as necessary.
Assist passengers and flight crews with our professional Seven Star Service, always offering additional services and exceeding expectations.
Build and establish relationships with local service providers such as hotels, rental car companies, and restaurants.
Maintain lobby appearance and keep snacks and beverages stocked.
Track flights via online databases to ensure timely services.
Perform other duties that may be assigned as necessary.
Qualifications Minimum Qualifications
Must be at least 18 years of age.
Must have open availability as work schedules vary.
Primary shift is 2pm-10:30pm, including weekends.
Valid driver’s license.
Strong verbal and written communication skills.
Intermediate knowledge of all Microsoft Office products.
Ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations.
Negotiation and sales skills.
Reliable multitasking skills.
Preferred Qualifications
Previous customer service experience preferred.
Basic knowledge of various aircraft types and servicing a plus.
Please click on the link below and complete the assessment. This step is required.
https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050
Reports to:
Customer Service Manager
Supervisory Responsibility:
This job has no supervisory responsibilities.
FLSA Status:
This position is nonexempt.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers. Various tasks are performed in all types of weather conditions.
Travel:
This position requires no travel.
Physical Requirements:
Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing duties, the employee may be exposed to moving mechanical parts, wet and humid conditions, extreme heat or cold, and occasional loud noise. May be required to work nights, weekends, and holidays.
EEO Statement:
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties:
Please note this job description is not designed to cover all activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.
If you are interested in applying, please send your cover letter and resume to careers@modern-aviation.com
#J-18808-Ljbffr
Modern Aviation (the "Company") is a private equity backed platform company launched in 2018 that is focused on the fixed-base operator (FBO) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to expand through future acquisitions. Modern Aviation’s strategy is to acquire attractive locations and increase EBITDA at these sites through investment, operational and commercial improvements.
Company Benefits
Employee Medical Insurance
Basic Life Insurance
Short-Term Disability
Long-Term Disability
Vacation and Sick Time
Paid Holidays
HSA Account Funding
401k Match
Other Available Benefits
Buy-up Medical Insurance
Dental
Vision
Optional Life Insurance
Flexible Spending Accounts
Health Savings Account
401k
Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to every person who enters the facility. This individual must take pride in offering the best in service, delivering all services with the highest standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.
Essential Functions
Deliver proactive, personalized service to Private and Corporate Aviation clientele.
Arrange services including hotel, catering, and ground transportation.
Coordinate aircraft services such as fuel and hangar storage.
Input trip data into scheduling software and update customer information in the database as necessary.
Effectively communicate via air-to-ground radio, ground-to-ground radio, and other communication forms.
Educate customers on available services, promotions, and programs.
Process customer invoices.
Respond to customer questions and resolve issues as necessary.
Assist passengers and flight crews with our professional Seven Star Service, always offering additional services and exceeding expectations.
Build and establish relationships with local service providers such as hotels, rental car companies, and restaurants.
Maintain lobby appearance and keep snacks and beverages stocked.
Track flights via online databases to ensure timely services.
Perform other duties that may be assigned as necessary.
Qualifications Minimum Qualifications
Must be at least 18 years of age.
Must have open availability as work schedules vary.
Primary shift is 2pm-10:30pm, including weekends.
Valid driver’s license.
Strong verbal and written communication skills.
Intermediate knowledge of all Microsoft Office products.
Ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations.
Negotiation and sales skills.
Reliable multitasking skills.
Preferred Qualifications
Previous customer service experience preferred.
Basic knowledge of various aircraft types and servicing a plus.
Please click on the link below and complete the assessment. This step is required.
https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050
Reports to:
Customer Service Manager
Supervisory Responsibility:
This job has no supervisory responsibilities.
FLSA Status:
This position is nonexempt.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers. Various tasks are performed in all types of weather conditions.
Travel:
This position requires no travel.
Physical Requirements:
Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing duties, the employee may be exposed to moving mechanical parts, wet and humid conditions, extreme heat or cold, and occasional loud noise. May be required to work nights, weekends, and holidays.
EEO Statement:
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties:
Please note this job description is not designed to cover all activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.
If you are interested in applying, please send your cover letter and resume to careers@modern-aviation.com
#J-18808-Ljbffr