MA / Customer Service Rep
University of Florida Jacksonville Physicians, Inc., Jacksonville, FL, United States
Overview
Receives and directs messages (electronic, in person, telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for departmental/practice operations.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Maintains patient scheduling functions, and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Performs venipuncture and administers routine non-controlled medications. Administers medication as directed by and under the direct supervision of licensed physician.
Collects routine laboratory specimens as directed by the provider. Performs basic laboratory procedures including aseptic procedures and taking patient vital signs.
Qualifications
Experience Requirements: 1 year Medical Assistant
Preferred Experience – 1: 2 years Clerical/customer service experience (ideally in a health care related industry)
Preferred Experience – 2: 1 year experience with third party payors and computer experience for inputting data and reviewing patient demographic material
Certifications: Certified Medical Assistant (CMA) – Required within 6 months; Basic Life Support (BLS) – Required at time of hire; Medical Terminology Certificate – Preferred within 30 days
Additional Details:** Requirement of having completed an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
Education: High School Diploma / GED equivalent – Required at time of hire
Additional Duties: Additional duties as assigned may vary
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
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Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Maintains patient scheduling functions, and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
Performs venipuncture and administers routine non-controlled medications. Administers medication as directed by and under the direct supervision of licensed physician.
Collects routine laboratory specimens as directed by the provider. Performs basic laboratory procedures including aseptic procedures and taking patient vital signs.
Qualifications
Experience Requirements: 1 year Medical Assistant
Preferred Experience – 1: 2 years Clerical/customer service experience (ideally in a health care related industry)
Preferred Experience – 2: 1 year experience with third party payors and computer experience for inputting data and reviewing patient demographic material
Certifications: Certified Medical Assistant (CMA) – Required within 6 months; Basic Life Support (BLS) – Required at time of hire; Medical Terminology Certificate – Preferred within 30 days
Additional Details:** Requirement of having completed an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
Education: High School Diploma / GED equivalent – Required at time of hire
Additional Duties: Additional duties as assigned may vary
UFJPI is an Equal Opportunity Employer and Drug Free Workplace
#J-18808-Ljbffr