Float Teller (FT) East Region
Westfield Bank, Westfield, MA, United States
Position
Position:
FloatTeller
Department:
Retail Banking
Job Status:
Full-Time
FLSA Status:
Non-Exempt
Grade:
5
Reports to:
Branch Manager
Amount of Travel Required:
Local Travel to all locations as needed
Positions Supervised:
N/A
Must be available to travel to locations including the following area:
East Area: Holyoke, Ludlow, South Hadley, Ware
Position Summary Provides prompt and professional service to new and existing customers by handling day‑to‑day transactions, including but not limited to deposits, withdrawals, and customer inquiries. The teller is required to float between Westfield Bank locations.
Essential Functions
Adheres to established Westfield Bank customer service standards.
Provides information regarding bank products to all potential customers, both retail and commercial.
Independently performs all teller transactions and related services.
Maintains security of cash drawer.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers’ banking needs.
Assists in resolving customer problems as they arise.
May assist with balancing the ATM.
Assists customers with Safe Deposit.
Completes BSA, AML, and other regulatory and continuing education as assigned.
Adheres to all bank and regulatory policies and procedures specific to position.
Assumes additional responsibilities as requested.
Position Qualifications Competencies
Accountability
Customer Relations
Decision Making/Judgment
Job Knowledge
Quality
Education/Experience/Skills
High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.
Ability to float between Westfield Bank branches.
Physical Demands Stand: F (Frequently)
Walk: F (Frequently)
Sit: O (Occasionally)
Handling / Fingering: C (Constantly)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: F (Frequently)
Bend: F (Frequently)
Lift/Carry 10 lbs or less: F (Frequently)
11-20 lbs: F (Frequently)
21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull 12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)
The following codes indicate activity frequency: N (Not Applicable)
Activity is not applicable to this occupation. O (Occasionally)
Occupation requires this activity up to 33% of the time (0‑2.5+ hrs/day). F (Frequently)
Occupation requires this activity from 33%‑66% of the time (2.5‑5.5+ hrs/day). C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day).
Other Physical Requirements: None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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FloatTeller
Department:
Retail Banking
Job Status:
Full-Time
FLSA Status:
Non-Exempt
Grade:
5
Reports to:
Branch Manager
Amount of Travel Required:
Local Travel to all locations as needed
Positions Supervised:
N/A
Must be available to travel to locations including the following area:
East Area: Holyoke, Ludlow, South Hadley, Ware
Position Summary Provides prompt and professional service to new and existing customers by handling day‑to‑day transactions, including but not limited to deposits, withdrawals, and customer inquiries. The teller is required to float between Westfield Bank locations.
Essential Functions
Adheres to established Westfield Bank customer service standards.
Provides information regarding bank products to all potential customers, both retail and commercial.
Independently performs all teller transactions and related services.
Maintains security of cash drawer.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers’ banking needs.
Assists in resolving customer problems as they arise.
May assist with balancing the ATM.
Assists customers with Safe Deposit.
Completes BSA, AML, and other regulatory and continuing education as assigned.
Adheres to all bank and regulatory policies and procedures specific to position.
Assumes additional responsibilities as requested.
Position Qualifications Competencies
Accountability
Customer Relations
Decision Making/Judgment
Job Knowledge
Quality
Education/Experience/Skills
High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.
Ability to float between Westfield Bank branches.
Physical Demands Stand: F (Frequently)
Walk: F (Frequently)
Sit: O (Occasionally)
Handling / Fingering: C (Constantly)
Reach Outward: F (Frequently)
Reach Above Shoulder: O (Occasionally)
Climb: O (Occasionally)
Crawl: O (Occasionally)
Squat or Kneel: F (Frequently)
Bend: F (Frequently)
Lift/Carry 10 lbs or less: F (Frequently)
11-20 lbs: F (Frequently)
21-50 lbs: O (Occasionally)
51-100 lbs: N (Not Applicable)
Over 100 lbs: N (Not Applicable)
Push/Pull 12 lbs or less: O (Occasionally)
13-25 lbs: O (Occasionally)
26-40 lbs: O (Occasionally)
41-100 lbs: O (Occasionally)
The following codes indicate activity frequency: N (Not Applicable)
Activity is not applicable to this occupation. O (Occasionally)
Occupation requires this activity up to 33% of the time (0‑2.5+ hrs/day). F (Frequently)
Occupation requires this activity from 33%‑66% of the time (2.5‑5.5+ hrs/day). C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day).
Other Physical Requirements: None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
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