Senior Collections Specialist
Equiliem, Farmingdale, NJ, United States
Senior Collections Specialist (Administrative Operations)
Farmingdale, NJ
Pay: $20.00 - $23.00 per hour
Job Summary The Senior Collections Specialist (Administrative Operations) is responsible for supporting collections efforts by contacting customers with past-due balances and pending service disconnections. This role combines customer communication, administrative coordination, and data tracking to ensure timely payment resolution and accurate recordkeeping. The position requires strong attention to detail, organizational skills, and the ability to effectively manage multiple systems in a fast-paced environment.
Job Responsibilities
Make outbound calls to customers with overdue accounts and pending service disconnections
Communicate professionally to encourage timely payment and resolve outstanding balances
Accurately document customer interactions and outcomes within CRM systems
Track and maintain account activity using spreadsheet tools
Utilize reporting and data tools to support collections tracking and performance
Learn and navigate multiple systems, including CRM and reporting platforms
Maintain organized, accurate, and up-to-date records of all communications and transactions
Support administrative tasks related to collections operations as needed
Job Requirements
Proficiency in Microsoft Excel (basic to intermediate)
Strong communication and customer service skills
Ability to learn new systems and tools quickly
High attention to detail with strong organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong administrative and data entry capabilities
Work Experience
Previous experience in collections, administrative support, or customer service environments preferred
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Pay: $20.00 - $23.00 per hour
Job Summary The Senior Collections Specialist (Administrative Operations) is responsible for supporting collections efforts by contacting customers with past-due balances and pending service disconnections. This role combines customer communication, administrative coordination, and data tracking to ensure timely payment resolution and accurate recordkeeping. The position requires strong attention to detail, organizational skills, and the ability to effectively manage multiple systems in a fast-paced environment.
Job Responsibilities
Make outbound calls to customers with overdue accounts and pending service disconnections
Communicate professionally to encourage timely payment and resolve outstanding balances
Accurately document customer interactions and outcomes within CRM systems
Track and maintain account activity using spreadsheet tools
Utilize reporting and data tools to support collections tracking and performance
Learn and navigate multiple systems, including CRM and reporting platforms
Maintain organized, accurate, and up-to-date records of all communications and transactions
Support administrative tasks related to collections operations as needed
Job Requirements
Proficiency in Microsoft Excel (basic to intermediate)
Strong communication and customer service skills
Ability to learn new systems and tools quickly
High attention to detail with strong organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong administrative and data entry capabilities
Work Experience
Previous experience in collections, administrative support, or customer service environments preferred
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