Senior Lifecycle Marketing Manager
monday.com, Chicago, IL, United States
We are monday.com , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.
With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.
We’re looking for a strategic, user-centric Lifecycle Marketing Manager to join our growing marketing team and take ownership of retention and expansion. You’ll be the brain behind the programs that bring users back, deepen product adoption, and help customers realize continuous value from our platform.
Your mission: Keep users engaged by turning insights into action, behavior into personalization, and lifecycle moments into long-term loyalty.
About The Role
Design and execute multi-channel campaigns (email, in-app, push, etc.) to re‑engage inactive or at‑risk users and encourage ongoing product usage.
Build personalized journeys that address user friction, boost feature adoption, and improve time‑to‑value.
Develop and optimize cancel/save flows, win‑back programs, and retention milestones for both self‑serve and sales‑led users.
Own the testing roadmap—A/B test flows, messaging, segmentation, and timing to constantly optimize impact.
Collaborate with product, CS, and data teams to identify churn signals and create proactive user journeys that prevent drop‑off.
Analyze lifecycle campaign performance across the funnel and translate findings into insights and iterations.
Contribute to cross‑functional retention initiatives such as onboarding redesign, support workflows, or education touchpoints.
Your Experience & Skills Requirements
3+ years in Lifecycle Marketing / CRM / Retention Marketing/Funnel Manager, preferably in a SaaS, PLG, or subscription business.
Deep understanding of user segmentation, journey mapping, and behavioral triggers.
Hands‑on experience with tools like Braze, HubSpot, Iterable, Salesforce Marketing Cloud, or similar platforms.
A data‑driven thinker, comfortable pulling and analyzing lifecycle metrics with product or data teams.
Experienced in managing multiple initiatives across users, teams, and channels.
Excellent communicator and collaborator. You know how to rally stakeholders around a strategy and speak the language of product, design, and growth.
Why Join Us?
Own a high‑impact function with clear visibility and influence on business KPIs.
Work cross‑functionally with brilliant teammates in product, design, CS, and marketing.
Use cutting‑edge tools and automation platforms to bring your ideas to life.
Join a team that celebrates experimentation, learning, and meaningful user impact.
What monday.com can offer you:
Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
A team that values transparency and collaboration while having fun while we work
Monthly stipends for food, wellness, and commuter/remote work
Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
We believe in equal opportunity. At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.
Meet the Marketing team The Marketing team is the growth engine of monday.com! With every kind of marketer using every possible offline and online channel, the sky's our limit. We are bold, unconventional and on a mission to reach as many potential customers that we can.
#J-18808-Ljbffr
With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.
We’re looking for a strategic, user-centric Lifecycle Marketing Manager to join our growing marketing team and take ownership of retention and expansion. You’ll be the brain behind the programs that bring users back, deepen product adoption, and help customers realize continuous value from our platform.
Your mission: Keep users engaged by turning insights into action, behavior into personalization, and lifecycle moments into long-term loyalty.
About The Role
Design and execute multi-channel campaigns (email, in-app, push, etc.) to re‑engage inactive or at‑risk users and encourage ongoing product usage.
Build personalized journeys that address user friction, boost feature adoption, and improve time‑to‑value.
Develop and optimize cancel/save flows, win‑back programs, and retention milestones for both self‑serve and sales‑led users.
Own the testing roadmap—A/B test flows, messaging, segmentation, and timing to constantly optimize impact.
Collaborate with product, CS, and data teams to identify churn signals and create proactive user journeys that prevent drop‑off.
Analyze lifecycle campaign performance across the funnel and translate findings into insights and iterations.
Contribute to cross‑functional retention initiatives such as onboarding redesign, support workflows, or education touchpoints.
Your Experience & Skills Requirements
3+ years in Lifecycle Marketing / CRM / Retention Marketing/Funnel Manager, preferably in a SaaS, PLG, or subscription business.
Deep understanding of user segmentation, journey mapping, and behavioral triggers.
Hands‑on experience with tools like Braze, HubSpot, Iterable, Salesforce Marketing Cloud, or similar platforms.
A data‑driven thinker, comfortable pulling and analyzing lifecycle metrics with product or data teams.
Experienced in managing multiple initiatives across users, teams, and channels.
Excellent communicator and collaborator. You know how to rally stakeholders around a strategy and speak the language of product, design, and growth.
Why Join Us?
Own a high‑impact function with clear visibility and influence on business KPIs.
Work cross‑functionally with brilliant teammates in product, design, CS, and marketing.
Use cutting‑edge tools and automation platforms to bring your ideas to life.
Join a team that celebrates experimentation, learning, and meaningful user impact.
What monday.com can offer you:
Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
A team that values transparency and collaboration while having fun while we work
Monthly stipends for food, wellness, and commuter/remote work
Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
We believe in equal opportunity. At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.
Meet the Marketing team The Marketing team is the growth engine of monday.com! With every kind of marketer using every possible offline and online channel, the sky's our limit. We are bold, unconventional and on a mission to reach as many potential customers that we can.
#J-18808-Ljbffr