Senior Associate/Associate Director, Investor Relations Operations – Real Estate
Manulife Financial, El Segundo, CA, United States
Firm Overview
Manulife Financial Corporation (NYSE: MFC) is a leading international financial services group with a rich insurance heritage dating back to its founding in 1887. Manulife has built a strong reputation for providing reliable insurance solutions, which form the foundation of global business operations. This longstanding tradition of excellence in insurance underpins the company’s commitment to its clients. Manulife Investment Management leverages this deep-rooted expertise in asset management to offer a broad range of investment solutions across the Institutional, Retirement and Retail channels.
Private Markets Overview Manulife Private Markets is a $100.4B investment platform built on a simple belief: the middle market offers highly attractive opportunities for investors who bring global scale, cycle-tested discipline, and long-term perspectives. We invest across Real Estate, Infrastructure, Private Equity, Private Credit, Timber and Agriculture acting decisively to uncover alpha in strategies where relationships create access, deep engagement shapes outcomes, and repeatable execution delivers enduring value. Anchored in insurance-grade rigor and inspired by a culture that prioritizes stewardship and sustainability, our teams pursue their highest-conviction ideas and deliver durable results across market cycles.
Team Overview The Investor Relations “IR” Operations team acts as centralized hub that sits at intersection of capital raising, investment team support, and essential operational functions, driving the success of our organization’s fundraising and client engagement efforts. Acting as a strategic connector, this team orchestrates the flow of critical information through the production of marketing collateral, due diligence materials and requests, project management and internal reporting to ensure seamless collaboration between internal stakeholders. Through proactive anticipation of investor needs and streamlining complex processes, the IR Operations team aims to empower our capital raising initiatives and enhance the overall client experience by crafting accurate, timely, and impactful communication.
Position Description The Associate Director will be an integral part of the Private Markets Investor Relations Operations team, led by the Managing Director, Head of Investor Relations Operations. In this high-impact role, you will be at the forefront of supporting our Investor Relations team and driving fundraising initiatives across both North American-focused Real Estate Equity and Real Estate Credit strategies. Based in Los Angeles, Boston, New York or Toronto the candidate will thrive in a collaborative environment, gaining visibility to top‑tier investment teams in a fast‑paced capital raising environment. This is a unique opportunity to play a pivotal role in shaping the success of the Real Estate platform while advancing your career in an innovative and results‑driven setting.
Responsibilities Leadership & Real Estate Strategy Expertise
Provide senior day-to-day leadership within Investor Relations Operations team, fostering collaboration, reinforcing best practices, and ensuring disciplined execution across concurrent fundraising and client deliverables.
Apply strong working knowledge of private real estate strategies—including Core, Core‑Plus, Value Add, Opportunistic, and Real Estate Credit—to support positioning, investor engagement, RFP and RFI submissions, competitive analysis, performance summaries, and real‑time diligence discussions.
Work with the Private Markets and Real Estate team in a collaborative environment to create a best‑in‑class Investor Relations platform and program with a client‑first philosophy.
Marketing Content Creation & Management
Lead and own the end‑to‑end development and ongoing maintenance of core marketing and client-facing materials, including pitchbooks, factsheets, case studies, track record narratives, and meeting presentations, with a high bar for accuracy, consistency, and timeliness.
Coordinate content development and logistics alongside the broader team for the Annual Investor Conference and other investor events, partnering with IR and investment teams to produce polished, decision‑useful presentation materials and client‑facing experiences.
Due Diligence Materials & Investor Information Requests
Partner with Proposal Services to manage completion of Real Estate RFPs, RFIs, and DDQs, and ensure inputs are well-sourced, compliant, and aligned with consistent messaging.
Respond to recurring and ad hoc investor requests by leveraging product knowledge and internal information systems; synthesize complex inputs into clear, investor‑ready responses.
Partner with Distribution and Investor Relations to maintain virtual data rooms.
Lead the logistics in production of investor forums, quarterly calls, and internal/external formal and informal updates.
Project Management & Cross-Functional Coordination
Serve as a project manager across Investments, Finance, Legal, Compliance, Product, Risk, Sustainability, and other functional partners to ensure timely delivery, thorough reviews, and quality control of all investor materials and diligence outputs.
Identify opportunities to improve scalability and execution (e.g., templates, content libraries, intake workflows, review checklists) and implement enhancements to streamline IR operations.
Strong ability and/or track record in working across cross‑functional teams to deliver projects and outcomes on time.
Work across the broader Private Markets IR platform to recommend and adopt best practices for the real estate platform’s evolution.
Content Governance & Reporting
Contribute to quarterly fund/client reporting and support internal reporting requests for senior leadership, providing clear, reliable updates on fundraising activity, capital deployment, performance, deliverables, and investor engagement.
Key Success Measures
Improved Real Estate content and strategy, efficiency, scalability, and execution predictability.
Clear, well‑functioning Real Estate operating model with defined ownership and governance.
Transparent and disciplined partnership in elevating the Real Estate product content & strategy.
Successful adoption of AI and automation initiatives.
Strong collaboration and satisfaction across functional support teams.
Alignment between Private Markets initiatives and transformation efforts.
Traits for Success in This Role
Self-Motivated and Autonomous:
Able to take initiative and drive outcomes without constant direction.
Change Management Mindset:
Champions adoption of new processes and tools with empathy and rigor.
Obsessively Organized:
Maintains structure, prioritization, and clarity across complex initiatives.
Clear, Direct Communication:
Communicates effectively with all stakeholders, ensuring transparency and alignment.
Stakeholder Engagement:
Builds trust and fosters collaboration across diverse teams and geographies.
KPI-Driven and Outcome‑Focused:
Measures success through tangible results and consistent follow‑through.
Proficient in Microsoft Office:
Experience with Seismic, Salesforce, and Qvidian is a plus.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
宏利金融有限公司是全球 领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com)。
宏利是平等機會僱主
在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。
Referenced Salary Location El Segundo, California
Working Arrangement 混合办公
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
Private Markets Overview Manulife Private Markets is a $100.4B investment platform built on a simple belief: the middle market offers highly attractive opportunities for investors who bring global scale, cycle-tested discipline, and long-term perspectives. We invest across Real Estate, Infrastructure, Private Equity, Private Credit, Timber and Agriculture acting decisively to uncover alpha in strategies where relationships create access, deep engagement shapes outcomes, and repeatable execution delivers enduring value. Anchored in insurance-grade rigor and inspired by a culture that prioritizes stewardship and sustainability, our teams pursue their highest-conviction ideas and deliver durable results across market cycles.
Team Overview The Investor Relations “IR” Operations team acts as centralized hub that sits at intersection of capital raising, investment team support, and essential operational functions, driving the success of our organization’s fundraising and client engagement efforts. Acting as a strategic connector, this team orchestrates the flow of critical information through the production of marketing collateral, due diligence materials and requests, project management and internal reporting to ensure seamless collaboration between internal stakeholders. Through proactive anticipation of investor needs and streamlining complex processes, the IR Operations team aims to empower our capital raising initiatives and enhance the overall client experience by crafting accurate, timely, and impactful communication.
Position Description The Associate Director will be an integral part of the Private Markets Investor Relations Operations team, led by the Managing Director, Head of Investor Relations Operations. In this high-impact role, you will be at the forefront of supporting our Investor Relations team and driving fundraising initiatives across both North American-focused Real Estate Equity and Real Estate Credit strategies. Based in Los Angeles, Boston, New York or Toronto the candidate will thrive in a collaborative environment, gaining visibility to top‑tier investment teams in a fast‑paced capital raising environment. This is a unique opportunity to play a pivotal role in shaping the success of the Real Estate platform while advancing your career in an innovative and results‑driven setting.
Responsibilities Leadership & Real Estate Strategy Expertise
Provide senior day-to-day leadership within Investor Relations Operations team, fostering collaboration, reinforcing best practices, and ensuring disciplined execution across concurrent fundraising and client deliverables.
Apply strong working knowledge of private real estate strategies—including Core, Core‑Plus, Value Add, Opportunistic, and Real Estate Credit—to support positioning, investor engagement, RFP and RFI submissions, competitive analysis, performance summaries, and real‑time diligence discussions.
Work with the Private Markets and Real Estate team in a collaborative environment to create a best‑in‑class Investor Relations platform and program with a client‑first philosophy.
Marketing Content Creation & Management
Lead and own the end‑to‑end development and ongoing maintenance of core marketing and client-facing materials, including pitchbooks, factsheets, case studies, track record narratives, and meeting presentations, with a high bar for accuracy, consistency, and timeliness.
Coordinate content development and logistics alongside the broader team for the Annual Investor Conference and other investor events, partnering with IR and investment teams to produce polished, decision‑useful presentation materials and client‑facing experiences.
Due Diligence Materials & Investor Information Requests
Partner with Proposal Services to manage completion of Real Estate RFPs, RFIs, and DDQs, and ensure inputs are well-sourced, compliant, and aligned with consistent messaging.
Respond to recurring and ad hoc investor requests by leveraging product knowledge and internal information systems; synthesize complex inputs into clear, investor‑ready responses.
Partner with Distribution and Investor Relations to maintain virtual data rooms.
Lead the logistics in production of investor forums, quarterly calls, and internal/external formal and informal updates.
Project Management & Cross-Functional Coordination
Serve as a project manager across Investments, Finance, Legal, Compliance, Product, Risk, Sustainability, and other functional partners to ensure timely delivery, thorough reviews, and quality control of all investor materials and diligence outputs.
Identify opportunities to improve scalability and execution (e.g., templates, content libraries, intake workflows, review checklists) and implement enhancements to streamline IR operations.
Strong ability and/or track record in working across cross‑functional teams to deliver projects and outcomes on time.
Work across the broader Private Markets IR platform to recommend and adopt best practices for the real estate platform’s evolution.
Content Governance & Reporting
Contribute to quarterly fund/client reporting and support internal reporting requests for senior leadership, providing clear, reliable updates on fundraising activity, capital deployment, performance, deliverables, and investor engagement.
Key Success Measures
Improved Real Estate content and strategy, efficiency, scalability, and execution predictability.
Clear, well‑functioning Real Estate operating model with defined ownership and governance.
Transparent and disciplined partnership in elevating the Real Estate product content & strategy.
Successful adoption of AI and automation initiatives.
Strong collaboration and satisfaction across functional support teams.
Alignment between Private Markets initiatives and transformation efforts.
Traits for Success in This Role
Self-Motivated and Autonomous:
Able to take initiative and drive outcomes without constant direction.
Change Management Mindset:
Champions adoption of new processes and tools with empathy and rigor.
Obsessively Organized:
Maintains structure, prioritization, and clarity across complex initiatives.
Clear, Direct Communication:
Communicates effectively with all stakeholders, ensuring transparency and alignment.
Stakeholder Engagement:
Builds trust and fosters collaboration across diverse teams and geographies.
KPI-Driven and Outcome‑Focused:
Measures success through tangible results and consistent follow‑through.
Proficient in Microsoft Office:
Experience with Seismic, Salesforce, and Qvidian is a plus.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
宏利金融有限公司是全球 领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com)。
宏利是平等機會僱主
在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。
Referenced Salary Location El Segundo, California
Working Arrangement 混合办公
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr