Customer Service Representative
Outstanding in the Field, Miami, FL, United States
Company description
Natoora is committed to revolutionizing the supply of fruit & vegetables and actively shaping the future of food for the better. We have spent over ten years connecting capital cities with flavors that would otherwise be lost forever. Delivering truly seasonal ingredients to over 1300 restaurants in London, Paris, Copenhagen, New York, Miami and Melbourne (via local sourcing hubs along with Los Angeles and Milan) we count amongst our customers some of the world’s most influential chefs. We also actively seek to re-educate the way people think about and consume fruit & vegetables. Our goal is to create a more meaningful and responsible food system that preserves seed varieties, growing techniques and traditions that are threatened by modern industrial farming and supermarket culture.
Job description The role will have the primary responsibility of being an enthusiastic liaison between Natoora and our customers with a secondary focus on Accounts Receivable. Functionally, this means coordinating with the Operations, Sales, and Buying teams to ensure orders are placed and fulfilled to customer satisfaction. While customer communication, internal software navigation and order processing will constitute a majority of the work, hands‑on tasks will also be required. These tasks will include order preparation, quality control, packaging, and some small deliveries. Product knowledge will also be key.
Responsibilities
Be the primary point of contact for high‑end restaurant chefs and private chefs, providing timely updates on product availability, shortages, and incoming inventory.
Resolve customer requests and issues.
Prioritize cheerful and effective communication.
Coordinate with operations and service delivery team to ensure customer needs are met.
Organize and file all request complaints and issues.
Effectively update internal systems (G‑Sheets, WS, G‑Drive, etc.).
Carefully manage CS (Flavor) inbox.
Pack orders to specification.
Support finance team by tracking down outstanding payments, sending invoices and remittances, and reconciling customer accounts.
Input customer orders and audit system data to ensure accurate order fulfillment and delivery.
Monitor incoming produce inventory and update Natoora’s app internally with current in‑stock and out‑of‑stock items.
Help implement company‑wide changes and new customer onboarding.
Maintain and update Mailchimp newsletters with current product highlights and announcements.
Continuously research vendor offerings to expand product knowledge and improve customer support.
Maintain internal systems with up‑to‑date and accurate information.
Work cross‑functionally with sales, warehouse, and finance teams to support smooth daily operations.
Qualifications
Experience in a dynamic customer service environment.
Excellent digital organisational skills.
Excellent communication skills.
Experience working collaboratively and successfully across different teams.
Passion for produce and Natoora’s aims to affect change in the food system.
Compensation Hourly, varies by experience, $24.00 – $28.00.
Application instructions Please click here to sign in and view application details.
Deadline April 14, 2026
#J-18808-Ljbffr
Job description The role will have the primary responsibility of being an enthusiastic liaison between Natoora and our customers with a secondary focus on Accounts Receivable. Functionally, this means coordinating with the Operations, Sales, and Buying teams to ensure orders are placed and fulfilled to customer satisfaction. While customer communication, internal software navigation and order processing will constitute a majority of the work, hands‑on tasks will also be required. These tasks will include order preparation, quality control, packaging, and some small deliveries. Product knowledge will also be key.
Responsibilities
Be the primary point of contact for high‑end restaurant chefs and private chefs, providing timely updates on product availability, shortages, and incoming inventory.
Resolve customer requests and issues.
Prioritize cheerful and effective communication.
Coordinate with operations and service delivery team to ensure customer needs are met.
Organize and file all request complaints and issues.
Effectively update internal systems (G‑Sheets, WS, G‑Drive, etc.).
Carefully manage CS (Flavor) inbox.
Pack orders to specification.
Support finance team by tracking down outstanding payments, sending invoices and remittances, and reconciling customer accounts.
Input customer orders and audit system data to ensure accurate order fulfillment and delivery.
Monitor incoming produce inventory and update Natoora’s app internally with current in‑stock and out‑of‑stock items.
Help implement company‑wide changes and new customer onboarding.
Maintain and update Mailchimp newsletters with current product highlights and announcements.
Continuously research vendor offerings to expand product knowledge and improve customer support.
Maintain internal systems with up‑to‑date and accurate information.
Work cross‑functionally with sales, warehouse, and finance teams to support smooth daily operations.
Qualifications
Experience in a dynamic customer service environment.
Excellent digital organisational skills.
Excellent communication skills.
Experience working collaboratively and successfully across different teams.
Passion for produce and Natoora’s aims to affect change in the food system.
Compensation Hourly, varies by experience, $24.00 – $28.00.
Application instructions Please click here to sign in and view application details.
Deadline April 14, 2026
#J-18808-Ljbffr