Customer Service Representative
TEKsystems, Atlanta, GA, United States
Job Overview
We are hiring remote call center representatives in the following states: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia.
Responsibilities
Answer all calls and emails in a timely manner, adhering to call center goals.
Handle an average of 65 calls per day.
Handle calls regarding respiratory resupply, oxygen, order status of requests, and troubleshooting order requests from doctors.
Document all call information according to standard operating procedures.
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
Process orders, route calls to appropriate resources, and follow up on customer calls where necessary.
Review all required documentation to ensure accuracy.
Accurately process, verify, and/or submit documentation and orders.
Complete insurance verification to determine patient's eligibility, coverage, co‑insurances, and deductibles.
Skills
Customer service
Customer support
Call center experience
Medical healthcare knowledge
Insurance knowledge
Troubleshooting
Additional Skills & Qualifications
MUST HAVE: 2+ years of call center experience.
Experience with Microsoft Office.
Job Type & Location Contract to Hire position based out of Atlanta, GA.
Pay and Benefits Pay: $16.00 – $16.00 /hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan or program terms.
Eligible benefits for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully remote position.
Application Deadline This position is anticipated to close on Apr 7, 2026.
Equal Opportunity Employer Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Responsibilities
Answer all calls and emails in a timely manner, adhering to call center goals.
Handle an average of 65 calls per day.
Handle calls regarding respiratory resupply, oxygen, order status of requests, and troubleshooting order requests from doctors.
Document all call information according to standard operating procedures.
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
Process orders, route calls to appropriate resources, and follow up on customer calls where necessary.
Review all required documentation to ensure accuracy.
Accurately process, verify, and/or submit documentation and orders.
Complete insurance verification to determine patient's eligibility, coverage, co‑insurances, and deductibles.
Skills
Customer service
Customer support
Call center experience
Medical healthcare knowledge
Insurance knowledge
Troubleshooting
Additional Skills & Qualifications
MUST HAVE: 2+ years of call center experience.
Experience with Microsoft Office.
Job Type & Location Contract to Hire position based out of Atlanta, GA.
Pay and Benefits Pay: $16.00 – $16.00 /hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan or program terms.
Eligible benefits for this temporary role may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully remote position.
Application Deadline This position is anticipated to close on Apr 7, 2026.
Equal Opportunity Employer Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr