Head Golf Professional
Hyatt Hotels Corporation, California, MO, United States
100,000.00 Yearly US Dollar (USD) pay basis
Summary The Head Golf Professional is responsible for ensuring the standard of quality golf services and experiences to Club Members and Resort guests. He/she is also responsible for overseeing daily golf operations and supervising the golf staff.
Duties & Functions
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Ensure elevated Membership and Golf experiences commensurate with CVR standards.
Maintain regular attendance in compliance with CVR standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Comply at all times with CVR standards and regulations to encourage safe and efficient golf operations.
Maintain a warm, friendly demeanor at all times.
Provide professional golf instruction for members and guests as requested.
Respond to all guest and member requests, problems, or complaints in an attentive, courteous, and efficient manner and follow up to ensure satisfaction.
Assist with development of employee morale and ensure training of golf personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
Ensure implementation of all CVR policies and house rules.
Assist and supervise golf employees daily and ensure all SOPs are being followed properly.
Train new employees, help develop and implement training programs.
Authorize and sign adjustments and refunds.
Confirm that all duties are completed by golf staff.
Maintain golf shop presence during peak times as needed.
Ensure correct and accurate cash handling.
Motivate, coach, counsel, discipline, and evaluate performance of all golf personnel.
Assist in preparing and conducting all golf personnel interviews and follow hiring procedures according to CVR SOPs. Actively support Human Resources with recruiting efforts.
Assist in preparation of budgets and forecasts.
Prepare employee schedules according to business forecast, payroll budget guidelines, and productivity requirements.
Review staff hours for payroll compilation and submit to Accounting on a timely basis.
Maintain CVR SOPs regarding purchase orders, vouchering of invoices, and checkbook accounting.
Oversee and ensure success of all tournaments and special events.
Assist retail manager as needed.
Provide CPR/First Aid as necessary.
Conduct meetings according to CVR standards.
Attend meetings and training as required by management.
Perform other duties as assigned.
Physical Requirements
Flexible and long hours sometimes required.
Medium work – exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mental Requirements
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Qualifications
High School diploma or equivalent required.
At least 3 years of progressive experience on a golf course or a related field preferred.
Previous supervisory experience required.
Must have valid driver's license for the applicable state.
Hyatt Regency Hill Country Resort and Spa | San Antonio, TX, US
#J-18808-Ljbffr
Summary The Head Golf Professional is responsible for ensuring the standard of quality golf services and experiences to Club Members and Resort guests. He/she is also responsible for overseeing daily golf operations and supervising the golf staff.
Duties & Functions
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Ensure elevated Membership and Golf experiences commensurate with CVR standards.
Maintain regular attendance in compliance with CVR standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
Comply at all times with CVR standards and regulations to encourage safe and efficient golf operations.
Maintain a warm, friendly demeanor at all times.
Provide professional golf instruction for members and guests as requested.
Respond to all guest and member requests, problems, or complaints in an attentive, courteous, and efficient manner and follow up to ensure satisfaction.
Assist with development of employee morale and ensure training of golf personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
Ensure implementation of all CVR policies and house rules.
Assist and supervise golf employees daily and ensure all SOPs are being followed properly.
Train new employees, help develop and implement training programs.
Authorize and sign adjustments and refunds.
Confirm that all duties are completed by golf staff.
Maintain golf shop presence during peak times as needed.
Ensure correct and accurate cash handling.
Motivate, coach, counsel, discipline, and evaluate performance of all golf personnel.
Assist in preparing and conducting all golf personnel interviews and follow hiring procedures according to CVR SOPs. Actively support Human Resources with recruiting efforts.
Assist in preparation of budgets and forecasts.
Prepare employee schedules according to business forecast, payroll budget guidelines, and productivity requirements.
Review staff hours for payroll compilation and submit to Accounting on a timely basis.
Maintain CVR SOPs regarding purchase orders, vouchering of invoices, and checkbook accounting.
Oversee and ensure success of all tournaments and special events.
Assist retail manager as needed.
Provide CPR/First Aid as necessary.
Conduct meetings according to CVR standards.
Attend meetings and training as required by management.
Perform other duties as assigned.
Physical Requirements
Flexible and long hours sometimes required.
Medium work – exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mental Requirements
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Qualifications
High School diploma or equivalent required.
At least 3 years of progressive experience on a golf course or a related field preferred.
Previous supervisory experience required.
Must have valid driver's license for the applicable state.
Hyatt Regency Hill Country Resort and Spa | San Antonio, TX, US
#J-18808-Ljbffr