Collision Estimator (CSR duties too)
Mobile Auto Solutions, LLC, Prairieville, LA, United States
Overview
Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS. Gerber Collision & Glass is one of the largest collision repair companies in North America with 3+ billion in sales, over 1000 locations and 10,000+ team members across the United States and Canada. We are passionate about delivering our goal to WOW Every Customer and Be the Best. Gerber offers a great place to launch and grow careers with opportunities to grow as we continue to expand. Gerber Collision & Glass values all applicants with unique talents and abilities from all backgrounds and encourages all qualified individuals to apply, including individuals with disabilities and protected veterans.
Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience by creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring collaboration with all team members to achieve the repair facility’s KPIs.
Responsibilities
Ensure every customer interaction is documented and updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training and workshops recommended by the Store Manager.
Maintain the store's KPIs by maximizing role performance.
Uphold the company's core values: Honesty, Integrity & Respect.
Qualifications
Knowledge of repairs and OE guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers (CSR duties included).
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid Driver’s License.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
The physical demands of the job must be met to successfully perform the essential functions of the role. Reasonable accommodations may be made for individuals with disabilities.
Benefits
Annual paid time off (PTO) plans.
2 weeks of paid parental leave for full-time employees (minimum 30 hours/week).
6 paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. For more information about the company, please visit the website at Gerber Careers.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Estimated $49,000 - $70,000 per year.
If total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guaranteed minimum wage (local/state minimum may apply).
Supplemental Pay: This position may be eligible for bonus opportunities tied to individual or business initiatives.
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WELCOME TO GERBER COLLISION & GLASS. Gerber Collision & Glass is one of the largest collision repair companies in North America with 3+ billion in sales, over 1000 locations and 10,000+ team members across the United States and Canada. We are passionate about delivering our goal to WOW Every Customer and Be the Best. Gerber offers a great place to launch and grow careers with opportunities to grow as we continue to expand. Gerber Collision & Glass values all applicants with unique talents and abilities from all backgrounds and encourages all qualified individuals to apply, including individuals with disabilities and protected veterans.
Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience by creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring collaboration with all team members to achieve the repair facility’s KPIs.
Responsibilities
Ensure every customer interaction is documented and updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training and workshops recommended by the Store Manager.
Maintain the store's KPIs by maximizing role performance.
Uphold the company's core values: Honesty, Integrity & Respect.
Qualifications
Knowledge of repairs and OE guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers (CSR duties included).
Basic computer skills.
Compliance for DRP’s; minimum of 1 year of experience.
Must be willing to complete I-CAR training.
Valid Driver’s License.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
The physical demands of the job must be met to successfully perform the essential functions of the role. Reasonable accommodations may be made for individuals with disabilities.
Benefits
Annual paid time off (PTO) plans.
2 weeks of paid parental leave for full-time employees (minimum 30 hours/week).
6 paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. For more information about the company, please visit the website at Gerber Careers.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Estimated $49,000 - $70,000 per year.
If total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guaranteed minimum wage (local/state minimum may apply).
Supplemental Pay: This position may be eligible for bonus opportunities tied to individual or business initiatives.
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