Inside Sales Specialist - International
Sub-Zero, Inc., Madison, WI, United States
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family‑owned company in the Madison area. Icons of design and paragons of performance and quality, Sub‑Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities The Inside Sales Specialist I position plays a critical role in supporting our International global distribution partners by managing the full lifecycle of distributor orders—from order creation through final delivery. This position is both transactional and analytical, requiring strong attention to detail, cross‑functional collaboration, and a customer‑first mindset.
The Specialist serves as a key point of contact for international distributors, ensuring accurate order execution, proactive issue resolution, and alignment with internal teams including Sales, Transportation, and Supply Chain. This role is essential to maintaining distributor satisfaction and supporting global business growth.
Manage the end‑to‑end order lifecycle for international distributor partners, including order entry, validation, monitoring, and delivery coordination
Serve as the primary liaison for international distributors, providing timely and professional communication via email, phone, and electronic systems
Identify, troubleshoot, and resolve complex or escalated order issues, applying deep product and process knowledge
Collaborate cross‑functionally with Inside Sales, Transportation, Fulfillment Planning, and Sales teams to ensure accurate and on‑time shipments
Support distributor satisfaction by proactively managing expectations and ensuring alignment with business policies and timelines
Assist supervisors and leads by identifying recurring issues, process gaps, and improvement opportunities
Participate in documentation of processes, testing of software tools, and support of system enhancements impacting international partners
Complete reports, projects, and ongoing processes according to the department priorities and business needs
Required Qualifications
Bachelor’s degree or equivalent professional experience
2+ years of experience in Inside Sales, Order Management, Customer Service, or a related B2B support role
Experience supporting distributors, dealers, or international customers preferred
Strong analytical and problem‑solving skills with the ability to manage complex order scenarios
Excellent written and verbal communication skills
High attention to detail with the ability to manage multiple priorities simultaneously
Proficiency with ERP systems, CRM tools, and Microsoft Office applications
Ability to work effectively across cultures, time zones, and global business environments
Primarily office‑based with extended computer use
Occasional early or late meetings to support international time zones
Some domestic and international travel required to support distributor partners, business meetings, and training initiatives
Travel frequency may vary based on business needs
Preferred Qualifications
Experience supporting international distribution or global sales operations
Familiarity with SAP or similar enterprise order management systems
Knowledge of logistics, transportation, or supply chain processes
Experience documenting processes or supporting system testing initiatives
Why Join Our Team
Be part of a global Inside Sales organization supporting premium brands and international partners
Work cross‑functionally with Sales Operations, Supply Chain, and Transportation teams
Contribute directly to distributor satisfaction and global business performance
Opportunity to grow within Sales Operations and expand international business expertise
We value our employees by providing:
Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401(k) savings and profit sharing
On‑site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Interested in learning more on our robust benefits package we offer? Click here !
This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities The Inside Sales Specialist I position plays a critical role in supporting our International global distribution partners by managing the full lifecycle of distributor orders—from order creation through final delivery. This position is both transactional and analytical, requiring strong attention to detail, cross‑functional collaboration, and a customer‑first mindset.
The Specialist serves as a key point of contact for international distributors, ensuring accurate order execution, proactive issue resolution, and alignment with internal teams including Sales, Transportation, and Supply Chain. This role is essential to maintaining distributor satisfaction and supporting global business growth.
Manage the end‑to‑end order lifecycle for international distributor partners, including order entry, validation, monitoring, and delivery coordination
Serve as the primary liaison for international distributors, providing timely and professional communication via email, phone, and electronic systems
Identify, troubleshoot, and resolve complex or escalated order issues, applying deep product and process knowledge
Collaborate cross‑functionally with Inside Sales, Transportation, Fulfillment Planning, and Sales teams to ensure accurate and on‑time shipments
Support distributor satisfaction by proactively managing expectations and ensuring alignment with business policies and timelines
Assist supervisors and leads by identifying recurring issues, process gaps, and improvement opportunities
Participate in documentation of processes, testing of software tools, and support of system enhancements impacting international partners
Complete reports, projects, and ongoing processes according to the department priorities and business needs
Required Qualifications
Bachelor’s degree or equivalent professional experience
2+ years of experience in Inside Sales, Order Management, Customer Service, or a related B2B support role
Experience supporting distributors, dealers, or international customers preferred
Strong analytical and problem‑solving skills with the ability to manage complex order scenarios
Excellent written and verbal communication skills
High attention to detail with the ability to manage multiple priorities simultaneously
Proficiency with ERP systems, CRM tools, and Microsoft Office applications
Ability to work effectively across cultures, time zones, and global business environments
Primarily office‑based with extended computer use
Occasional early or late meetings to support international time zones
Some domestic and international travel required to support distributor partners, business meetings, and training initiatives
Travel frequency may vary based on business needs
Preferred Qualifications
Experience supporting international distribution or global sales operations
Familiarity with SAP or similar enterprise order management systems
Knowledge of logistics, transportation, or supply chain processes
Experience documenting processes or supporting system testing initiatives
Why Join Our Team
Be part of a global Inside Sales organization supporting premium brands and international partners
Work cross‑functionally with Sales Operations, Supply Chain, and Transportation teams
Contribute directly to distributor satisfaction and global business performance
Opportunity to grow within Sales Operations and expand international business expertise
We value our employees by providing:
Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401(k) savings and profit sharing
On‑site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Interested in learning more on our robust benefits package we offer? Click here !
This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr