Branch Operation Specialist (Public Benefits Specialist, Entry) Dallas

## Branch Operation Specialist (Public Benefits Specialist, Entry) Dallas* Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.* Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.* Input of incoming tasks into database and create working batches.* Process administrative tasks in One System related to eligibility.* Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.* Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.* Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.* Experience providing good customer service and interpreting/applying/explaining rules and regulations.* Experience providing general program information.* Experience using good communication skills to interact with individuals of a diverse population.* Experience applying critical thinking skills.* Experience using problem solving techniques to de-escalate situations.* Experience scheduling appointments and navigating computer databases, data entry with attention to detail. #J-18808-Ljbffr