Loyalty Ambassador
Omni Hotels & Resorts, Irving, TX, United States
Omni Las Colinas Hotel, 221 East Las Colinas Blvd, Irving, Texas, United States of America
Job Description Posted Tuesday, March 24, 2026 at 5:00 AM
Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle
Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.
With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike.
At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people.
We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well‑being and development.
Overview This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.
Responsibilities
Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In‑Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are currently not members.
Maintain Select Guest product inventories.
Conduct guest‑room inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Will assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile, and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings, and events, etc.
Qualifications
Minimum of 1 year hospitality experience.
Must have excellent verbal and written communication skills.
Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Previous experience in a high customer‑contact environment, answering customer questions and handling concerns.
Must possess the ability to multitask in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service‑ and detail‑oriented, possessing a friendly, approachable demeanor and strong problem‑solving skills.
Must be able to work with and sit at a computer workstation for an extended period.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Las Colinas Hotel, 221 East Las Colinas Blvd, Irving, Texas, United States of America
#J-18808-Ljbffr
Job Description Posted Tuesday, March 24, 2026 at 5:00 AM
Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle
Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.
With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike.
At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people.
We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well‑being and development.
Overview This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.
Responsibilities
Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In‑Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are currently not members.
Maintain Select Guest product inventories.
Conduct guest‑room inspections prior to Select Guest arrival.
Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Will assist in Front Office operations as needed.
Perform any other duties assigned by Management.
Be pleasant, smile, and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.
Maintain reader files for upcoming meetings, VIP guests, meetings, and events, etc.
Qualifications
Minimum of 1 year hospitality experience.
Must have excellent verbal and written communication skills.
Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Previous experience in a high customer‑contact environment, answering customer questions and handling concerns.
Must possess the ability to multitask in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
Must be service‑ and detail‑oriented, possessing a friendly, approachable demeanor and strong problem‑solving skills.
Must be able to work with and sit at a computer workstation for an extended period.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni Las Colinas Hotel, 221 East Las Colinas Blvd, Irving, Texas, United States of America
#J-18808-Ljbffr