Fundraising Experience Specialist- Remote EST Only
YOH Services LLC, Washington, District of Columbia, United States
Position Details
Yoh has an immediate, 3-month, possible extension for a Fundraising Experience Specialist within the non profit, humanitarian Industry to jour client, Remote, EST only to report from their office based in Washington, DC
Max Hourly Rate $25/hr on a W2
8:30AM-5:30PM EST Mon-Friday
Experience in financial donor relations, non profit support, or fundraising environment preferred.
Responsibilities
Deliver high quality financial donor service by handling calls professionally and efficiently in a call center environment, consistently meeting established quality, compliance, and call handling standards.
Follow Donor Care Standard Operating Procedures to resolve financial donor concerns accurately and in alignment with organizational expectations.
Create, manage, and complete donor cases within defined Service Level Agreements (SLAs) while ensuring accuracy and thorough documentation.
Utilize internal systems to research and resolve donor requests.
Apply strong listening, problem solving, and communication skills during every donor interaction, following required Quality Assurances guidelines.
Coordinate with internal client departments to address escalated donor situations requiring cross functional attention.
Provide warm or direct transfers following established protocols.
Participate actively in team meetings, training, coaching, and continuous improvement discussions.
Protect donor confidentiality and maintain compliance with data handling guidelines.
Perform other related duties as assigned.
Qualifications
High School or equivalent required.
Minimum 3 years of Customer Service experience required.
Experience in a call center, financial donor relations, non profit support, or fundraising environment preferred.
Strong customer service orientation with the ability to deliver compassionate, professional, and donor centered communication.
Excellent verbal and written communication skills, including clear documentation and ability to follow prescribed scripts and QA aligned call flows.
Strong active listening, empathy, and problem solving skills.
Ability to manage multiple tasks simultaneously while maintaining high accuracy.
Comfortable navigating multiple software systems concurrently during live calls.
Advanced computer skills, including Microsoft Office; Salesforce or fundraising database experience preferred.
Ability to work both independently and collaboratively in a high volume environment.
Reliable internet access and a dedicated, professional remote workspace.
Possible/Occasional travel to participate in meetings and conferences.
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Estimated Min Rate: $25.00 Estimated Max Rate: $25.00
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
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Max Hourly Rate $25/hr on a W2
8:30AM-5:30PM EST Mon-Friday
Experience in financial donor relations, non profit support, or fundraising environment preferred.
Responsibilities
Deliver high quality financial donor service by handling calls professionally and efficiently in a call center environment, consistently meeting established quality, compliance, and call handling standards.
Follow Donor Care Standard Operating Procedures to resolve financial donor concerns accurately and in alignment with organizational expectations.
Create, manage, and complete donor cases within defined Service Level Agreements (SLAs) while ensuring accuracy and thorough documentation.
Utilize internal systems to research and resolve donor requests.
Apply strong listening, problem solving, and communication skills during every donor interaction, following required Quality Assurances guidelines.
Coordinate with internal client departments to address escalated donor situations requiring cross functional attention.
Provide warm or direct transfers following established protocols.
Participate actively in team meetings, training, coaching, and continuous improvement discussions.
Protect donor confidentiality and maintain compliance with data handling guidelines.
Perform other related duties as assigned.
Qualifications
High School or equivalent required.
Minimum 3 years of Customer Service experience required.
Experience in a call center, financial donor relations, non profit support, or fundraising environment preferred.
Strong customer service orientation with the ability to deliver compassionate, professional, and donor centered communication.
Excellent verbal and written communication skills, including clear documentation and ability to follow prescribed scripts and QA aligned call flows.
Strong active listening, empathy, and problem solving skills.
Ability to manage multiple tasks simultaneously while maintaining high accuracy.
Comfortable navigating multiple software systems concurrently during live calls.
Advanced computer skills, including Microsoft Office; Salesforce or fundraising database experience preferred.
Ability to work both independently and collaboratively in a high volume environment.
Reliable internet access and a dedicated, professional remote workspace.
Possible/Occasional travel to participate in meetings and conferences.
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Estimated Min Rate: $25.00 Estimated Max Rate: $25.00
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
#J-18808-Ljbffr