NCR Radiant Consultant
Comtech Global, Inc, Boston, MA, United States
Act as final escalation (L3) for NCR Radiant POS production issues.
Perform deep RCA (code, config, data) and deliver permanent fixes.
Debug and implement code‑level fixes / minor enhancements in Radiant.
Support POS patches, upgrades, and version uplifts (impact + validation).
Coordinate with NCR/vendor teams for product defects and fixes.
Troubleshoot POS integrations (back‑office, fuel, payments, loyalty).
Maintain L3 runbooks/SOPs and support KT to L2 teams.
Ensure adherence to SLA/KPI and Managed Services governance
Required Skills
Strong hands‑on experience with NCR Radiant POS (L3).
Solid understanding of convenience/fuel retail store operations.
Code debugging, SQL, logs, and POS configuration expertise.
Experience in ITIL‑based Managed Services environments.
Experience 8–12+ years in POS support / engineering roles.
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Perform deep RCA (code, config, data) and deliver permanent fixes.
Debug and implement code‑level fixes / minor enhancements in Radiant.
Support POS patches, upgrades, and version uplifts (impact + validation).
Coordinate with NCR/vendor teams for product defects and fixes.
Troubleshoot POS integrations (back‑office, fuel, payments, loyalty).
Maintain L3 runbooks/SOPs and support KT to L2 teams.
Ensure adherence to SLA/KPI and Managed Services governance
Required Skills
Strong hands‑on experience with NCR Radiant POS (L3).
Solid understanding of convenience/fuel retail store operations.
Code debugging, SQL, logs, and POS configuration expertise.
Experience in ITIL‑based Managed Services environments.
Experience 8–12+ years in POS support / engineering roles.
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