Senior Client Strategy Lead

We are looking for a highly confident, client-facing marketing strategist who can lead conversations with skeptical business owners and pressure-filled leadership teams. This is not a traditional account manager role. This is not a project manager role. And this is not a behind-the-scenes strategist role. We need someone who can sit across from tough clients, listen carefully, identify what is really going on, develop smart strategic ideas, and then confidently guide the conversation toward the right path - even when strong personalities, opinions, and resistance are in the room. Many of our clients are small businesses and mid-market companies. They often feel pressure to grow, pressure to justify spend, and pressure to make the right decisions. They may not deeply understand marketing, but they do have opinions. They can be skeptical. They can be emotional. They can challenge recommendations. We need someone who does not get intimidated by that. We need someone who can build rapport quickly, establish credibility, think with clarity, and persuade with logic, confidence, and strong marketing judgment. This person should be able to make clients feel heard without letting bad thinking win. They should know how to take a client’s idea, pressure-test it, improve it, reframe it, and help the client confidently move forward with a better solution. In many cases, success in this role means helping clients feel that our best ideas are not in conflict with their thinking — but an elevation of it.

What You’ll Do

Lead high-stakes client conversations with confidence, clarity, and control

Listen deeply to client goals, frustrations, assumptions, and internal dynamics

Develop smart strategic recommendations across marketing and digital initiatives

Guide owners, executives, and client stakeholders toward stronger decisions

Build trust and rapport with skeptical clients who may challenge recommendations

Present ideas in a way that is persuasive, logical, commercially grounded, and easy to understand

Push back when needed without becoming defensive or combative

Reframe client opinions into smarter strategic direction

Help clients feel confident in the work, the thinking, and the path forward

Partner with internal teams to shape direction and ensure strategic clarity

Use AI as a natural part of research, ideation, preparation, analysis, and communication

What We’re Looking For

Strong experience in marketing strategy, brand strategy, digital strategy, agency consulting, or client advisory work

Proven ability to lead conversations with business owners, executives, or demanding client stakeholders

Strong marketing instincts across positioning, messaging, websites, campaigns, content, digital experiences, and growth strategy

Confidence presenting and defending ideas in front of skeptical audiences

The ability to think clearly and respond well in live conversations

Strong communication skills, especially the ability to simplify complex ideas and make them persuasive

Executive presence without arrogance

Emotional intelligence paired with backbone

Strong judgment, not just strong opinions

Real adoption of AI in your workflow and thinking

You May Be a Great Fit If...

naturally take control of a room without forcing it

can win trust from skeptical people quickly

you actually read this job description and reach out directly

know how to challenge clients without alienating them

are sharp enough to build strong ideas in real time

stay calm when clients are emotional, doubtful, or opinionated

understand that persuasion is not pressure — it is clarity, confidence, and logic

know how to make clients feel understood while still leading them somewhere better

use AI as a practical advantage, not a novelty

You Are Probably Not a Fit If...

you are uncomfortable pushing back on clients

you prefer internal execution over live client leadership

you struggle to hold your ground in rooms with strong personalities

you need perfect preparation to sound confident

you avoid conflict rather than navigating it productively

you are more of a coordinator than a strategist

you are still experimenting with AI rather than actively using it in your work

Why This Role Matters Our clients do not just need deliverables.

They need guidance.

They need confidence.

They need smarter thinking.

And often, they need someone who can help them move past their own assumptions.

This role is critical because the right person will not just manage relationships — they will elevate them.

They will help skeptical clients trust the process, trust the strategy, and trust our ability to lead them somewhere better than where they would have gone on their own.

Compensation & Benefits

75k - 100k depending on experience and capability

Fully Remote ( some preference for Northeast Ohio where many of the team are )

Health Insurance

401k + Match

AI-forward learning and growth

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