Commercial Relationship Manager
KeyBank, Tacoma, WA, United States
Location
1101 Pacific Avenue, Tacoma Washington
Job Summary The Relationship Manager, Commercial serves as a primary point of contact and trusted advisor for commercial clients. The Relationship Manager is accountable for handling all aspects of business development in the targeted geographic area. This role collaborates with other bankers and product partners on the development and delivery of solutions to meet client needs and is accountable for directing the implementation of the proposed plans. Relationship Managers drive financial performance through profitable cash management/deposit growth and quality credit.
Essential Functions
Serve as the Trusted Advisor and Business Partner to clients, functioning as the Commercial Banking client "expert" and the primary contact for most client-related matters.
Drive a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client or prospect’s business and industry.
Manage strategic issues including, but not limited to, raising capital, regulatory compliance, ownership transition planning, M&A and revenue cycle management.
Educate the client on Key's expertise and capabilities in core product areas, including cash management, derivatives, equipment finance, and more.
Identify cross‑sell opportunities and collaborate with other Community Bankers and Product Specialists to structure, coordinate and sponsor credit and non‑credit products and services.
Maintain active prospecting efforts, including identification, qualification and calling, as well as develop an active Center of Influence (COI) referral network.
Continuously improve functional and technical sales and credit expertise and transfer this knowledge to team members, partnering effectively with Credit Officers as the first level sponsor for credit decisions.
Lead credit processes and ensure asset quality, including underwriting, structuring, and portfolio management; prepare Asset Quality Reports and Risk Rating models for accurate risk assessment.
Maximize profitability of the assigned portfolio by effectively selling the value Key provides.
Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key and its clients.
Education
Bachelor's Degree in accounting, finance, or related field or equivalent experience (required)
Master's Degree (preferred)
Work Experience
5+ years of financial services related experience (required)
1+ years of formal commercial credit training & experience from a bank or financial institution (preferred)
1+ years of high‑performing experience providing financial expertise, counsel, and customized solutions to commercial clients in emerging to middle‑market revenue brackets (preferred)
Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality (preferred)
Strong track record of achieving performance targets (preferred)
Involvement in relevant boards and/or industry organizations (preferred)
Skills
Prioritize the needs, goals, and success of clients in every decision and interaction, ensuring tailored and responsive service.
Make decisions that reflect high ethical standards, balancing client needs with regulatory and organizational responsibilities.
Take ownership of decisions, actions and outcomes, and hold oneself and others responsible for delivering results.
Analyze complex problems and data to develop logical, well‑reasoned solutions that support client and business objectives.
Understand the financial, operational, and strategic drivers of commercial organizations to provide relevant and impactful banking solutions.
Effectively use customer relationship management systems to track interactions, manage pipelines, and support relationship development.
Engage clients in meaningful dialogue to uncover needs and deliver customized financial solutions that create measurable, sustainable value aligned with the bank's capabilities and strategic goals.
Possess deep knowledge of commercial banking products and services, and how they apply to the unique needs of commercial clients.
Systematically evaluate the likelihood and impact of risks and identify leading indicators to support informed decision‑making and protect the client and bank's interests.
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
General office: prolonged sitting, ability to communicate face‑to‑face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel, including overnight stay.
Driving Requirements
May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.
Compensation and Benefits This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 04/24/2026
Equal Opportunity Employer KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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Job Summary The Relationship Manager, Commercial serves as a primary point of contact and trusted advisor for commercial clients. The Relationship Manager is accountable for handling all aspects of business development in the targeted geographic area. This role collaborates with other bankers and product partners on the development and delivery of solutions to meet client needs and is accountable for directing the implementation of the proposed plans. Relationship Managers drive financial performance through profitable cash management/deposit growth and quality credit.
Essential Functions
Serve as the Trusted Advisor and Business Partner to clients, functioning as the Commercial Banking client "expert" and the primary contact for most client-related matters.
Drive a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client or prospect’s business and industry.
Manage strategic issues including, but not limited to, raising capital, regulatory compliance, ownership transition planning, M&A and revenue cycle management.
Educate the client on Key's expertise and capabilities in core product areas, including cash management, derivatives, equipment finance, and more.
Identify cross‑sell opportunities and collaborate with other Community Bankers and Product Specialists to structure, coordinate and sponsor credit and non‑credit products and services.
Maintain active prospecting efforts, including identification, qualification and calling, as well as develop an active Center of Influence (COI) referral network.
Continuously improve functional and technical sales and credit expertise and transfer this knowledge to team members, partnering effectively with Credit Officers as the first level sponsor for credit decisions.
Lead credit processes and ensure asset quality, including underwriting, structuring, and portfolio management; prepare Asset Quality Reports and Risk Rating models for accurate risk assessment.
Maximize profitability of the assigned portfolio by effectively selling the value Key provides.
Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key and its clients.
Education
Bachelor's Degree in accounting, finance, or related field or equivalent experience (required)
Master's Degree (preferred)
Work Experience
5+ years of financial services related experience (required)
1+ years of formal commercial credit training & experience from a bank or financial institution (preferred)
1+ years of high‑performing experience providing financial expertise, counsel, and customized solutions to commercial clients in emerging to middle‑market revenue brackets (preferred)
Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality (preferred)
Strong track record of achieving performance targets (preferred)
Involvement in relevant boards and/or industry organizations (preferred)
Skills
Prioritize the needs, goals, and success of clients in every decision and interaction, ensuring tailored and responsive service.
Make decisions that reflect high ethical standards, balancing client needs with regulatory and organizational responsibilities.
Take ownership of decisions, actions and outcomes, and hold oneself and others responsible for delivering results.
Analyze complex problems and data to develop logical, well‑reasoned solutions that support client and business objectives.
Understand the financial, operational, and strategic drivers of commercial organizations to provide relevant and impactful banking solutions.
Effectively use customer relationship management systems to track interactions, manage pipelines, and support relationship development.
Engage clients in meaningful dialogue to uncover needs and deliver customized financial solutions that create measurable, sustainable value aligned with the bank's capabilities and strategic goals.
Possess deep knowledge of commercial banking products and services, and how they apply to the unique needs of commercial clients.
Systematically evaluate the likelihood and impact of risks and identify leading indicators to support informed decision‑making and protect the client and bank's interests.
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
General office: prolonged sitting, ability to communicate face‑to‑face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel, including overnight stay.
Driving Requirements
May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.
Compensation and Benefits This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 04/24/2026
Equal Opportunity Employer KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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