Dealer Operations and Sales Support Specialist
Kawasaki USA, Lake Forest, CA, United States
Kawasaki Motors Retail Finance is seeking a proactive and operationally focused Dealer Operations & Sales Support Representative to support the operational infrastructure of the national dealer network and ensure dealers are successfully onboarded and positioned to effectively utilize Kawasaki Motors Retail Finance programs. This role manages key elements of the dealer lifecycle including onboarding coordination, system setup, dealer documentation, internal communication alignment, and field sales support while working closely with Sales leadership, Credit, Funding, Marketing, and Training teams to ensure dealers receive timely support and clear communication regarding finance programs and operational processes. The ideal candidate has experience in powersports, automotive finance, retail finance, or a similar dealer‑driven financial services environment and thrives in fast‑paced organizations where organization, communication, and operational efficiency are essential to supporting dealer growth. This position reports directly to the National Sales Manager.
Key Responsibilities:
Manage the operational support infrastructure for the national dealer network, ensuring field sales representatives and dealers receive timely operational support and resources.
Responsible for coordinating the efforts of the Dealer Onboarding Associate, supporting dealer setup workflows, documentation tracking, internal approvals, and operational readiness for program participation.
Manage and distribute sales materials used by field sales representatives and leadership for analytics visibility, program updates, strategy alignment, and performance tracking.
Maintain dealer performance trackers, sales dashboards, and operational planning tools that support day‑to‑day dealer engagement and field visibility.
Create and distribute internal and dealer‑facing communication materials including program announcements, sales updates, operational reference guides, and meeting summaries.
Serve as the operational point of contact for the Field Sales organization by coordinating updates, sharing resources, and ensuring issues are addressed quickly.
Triage and resolve field sales inquiries related to dealer onboarding, operational processes, program communications, and internal coordination.
Coordinate dealer‑facing events and sales initiatives by supporting materials preparation, follow‑up tracking, and logistical coordination where needed.
Partner with Sales leadership to increase adoption of Kawasaki Financial Services programs across the dealer network.
Document operational workflows and ensure Sales processes align with Credit, Funding, Marketing, Compliance, and other internal teams.
Lead and prioritize dealer operations and sales support workload across support team members to align with dealer growth goals and evolving sales priorities.
Serve as the functional escalation point for dealer operations issues and field sales support needs.
Build and maintain scalable operational processes and tools that support the continued expansion of the dealer network and increased production from existing dealers.
Qualifications:
Bachelor’s degree in Economics, Business, Finance, or a related field.
5+ years of experience in customer operations, sales support, analytics, or client relationship management within financial services, consulting, or customer‑facing environments.
Experience supporting sales or client teams through reporting, communication coordination, and operational execution.
Strong analytical skills with experience utilizing Excel, Tableau, or similar tools to identify trends and support performance analysis.
Proven ability to collaborate cross‑functionally with internal teams to resolve operational issues and support client or customer success.
Experience developing communication materials, presentations, and reporting summaries that translate complex information into actionable insights.
Strong organizational and project management skills with the ability to coordinate multiple initiatives and priorities simultaneously.
Demonstrated ability to build strong client or stakeholder relationships and maintain high levels of engagement and satisfaction.
Strong communication and problem‑solving skills with the ability to serve as a central coordination point for internal teams and external partners.
Willingness to travel as needed to support dealer and sales training initiatives.
Profile Differentiators:
Experience supporting client or customer‑facing teams through operational coordination, communication management, and issue resolution.
Experience translating data insights into clear communication materials, presentations, and operational recommendations.
Strong ability to build trusted relationships with customers, partners, and internal stakeholders to drive engagement and long‑term value.
Proven ability to operate effectively in cross‑functional environments by coordinating across multiple teams to resolve issues and deliver solutions.
Experience supporting operational workflows and process documentation to improve efficiency and scalability.
Ability to manage multiple priorities and support leadership initiatives in fast‑paced environments.
Salary : $85,000-$90,000
To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well‑being of our employees and their families.
What We Offer:
Competitive salary based on experience
Medical, Dental, Vision and Pet insurance
401(k) match
Life and Disability benefits
Generous PTO policy
Up to 12 paid company holidays
Employee discounts on Kawasaki products
Onsite fitness center
Kawasaki Kafé
KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Key Responsibilities:
Manage the operational support infrastructure for the national dealer network, ensuring field sales representatives and dealers receive timely operational support and resources.
Responsible for coordinating the efforts of the Dealer Onboarding Associate, supporting dealer setup workflows, documentation tracking, internal approvals, and operational readiness for program participation.
Manage and distribute sales materials used by field sales representatives and leadership for analytics visibility, program updates, strategy alignment, and performance tracking.
Maintain dealer performance trackers, sales dashboards, and operational planning tools that support day‑to‑day dealer engagement and field visibility.
Create and distribute internal and dealer‑facing communication materials including program announcements, sales updates, operational reference guides, and meeting summaries.
Serve as the operational point of contact for the Field Sales organization by coordinating updates, sharing resources, and ensuring issues are addressed quickly.
Triage and resolve field sales inquiries related to dealer onboarding, operational processes, program communications, and internal coordination.
Coordinate dealer‑facing events and sales initiatives by supporting materials preparation, follow‑up tracking, and logistical coordination where needed.
Partner with Sales leadership to increase adoption of Kawasaki Financial Services programs across the dealer network.
Document operational workflows and ensure Sales processes align with Credit, Funding, Marketing, Compliance, and other internal teams.
Lead and prioritize dealer operations and sales support workload across support team members to align with dealer growth goals and evolving sales priorities.
Serve as the functional escalation point for dealer operations issues and field sales support needs.
Build and maintain scalable operational processes and tools that support the continued expansion of the dealer network and increased production from existing dealers.
Qualifications:
Bachelor’s degree in Economics, Business, Finance, or a related field.
5+ years of experience in customer operations, sales support, analytics, or client relationship management within financial services, consulting, or customer‑facing environments.
Experience supporting sales or client teams through reporting, communication coordination, and operational execution.
Strong analytical skills with experience utilizing Excel, Tableau, or similar tools to identify trends and support performance analysis.
Proven ability to collaborate cross‑functionally with internal teams to resolve operational issues and support client or customer success.
Experience developing communication materials, presentations, and reporting summaries that translate complex information into actionable insights.
Strong organizational and project management skills with the ability to coordinate multiple initiatives and priorities simultaneously.
Demonstrated ability to build strong client or stakeholder relationships and maintain high levels of engagement and satisfaction.
Strong communication and problem‑solving skills with the ability to serve as a central coordination point for internal teams and external partners.
Willingness to travel as needed to support dealer and sales training initiatives.
Profile Differentiators:
Experience supporting client or customer‑facing teams through operational coordination, communication management, and issue resolution.
Experience translating data insights into clear communication materials, presentations, and operational recommendations.
Strong ability to build trusted relationships with customers, partners, and internal stakeholders to drive engagement and long‑term value.
Proven ability to operate effectively in cross‑functional environments by coordinating across multiple teams to resolve issues and deliver solutions.
Experience supporting operational workflows and process documentation to improve efficiency and scalability.
Ability to manage multiple priorities and support leadership initiatives in fast‑paced environments.
Salary : $85,000-$90,000
To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well‑being of our employees and their families.
What We Offer:
Competitive salary based on experience
Medical, Dental, Vision and Pet insurance
401(k) match
Life and Disability benefits
Generous PTO policy
Up to 12 paid company holidays
Employee discounts on Kawasaki products
Onsite fitness center
Kawasaki Kafé
KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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