Director of Patient Experience - Executive Office- Full Time-Mount Sinai Queens
Mount Sinai Medical Center, New York, NY, United States
Description
Director of Patient Experience - Executive Office- Full Time-Mount Sinai Queens
The Director of Patient Experience provides leadership and oversight for targeted patient experience improvement initiatives at Mount Sinai Queens. This role collaborates with administrative, nursing, and physician leaders to implement evidence-based healthcare communication training and educational programs that enhance the patient experience. The Director plays a key role in driving operational efficiency and service excellence.
Responsibilities
Analyze patient experience data from surveys, comments, complaints, focus groups, and direct observations to identify opportunities for improvement.
Serve as a subject matter expert, providing hospital leaders and department managers with best practices for enhancing patient experience.
Develop and implement patient experience training programs in partnership with Talent Development, ensuring sustainability of improvements.
Collaborate with multidisciplinary teams to develop action plans and service-line-specific strategies to enhance patient satisfaction.
Communicate and manage improvement initiatives with a positive, solutions-focused approach.
Coach frontline teams to adopt a culture of continuous quality improvement.
This role requires a proactive leader who can drive meaningful improvements in patient experience and staff performance.
Qualifications
Education:
Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred
Experience:
Five years of healthcare or other type of leadership experience with demonstrated success managing teams, developing and managing projects, and implementing patient experience improvement initiatives in a complex environment.
Strong verbal, written, and presentation skills, including the ability to deliver persuasive presentation to various audiences.
Non-Bargaining Unit, 250 - Executive Office - MSQ, Mount Sinai Queens
Employer Description Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time—discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. The Health System offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The system includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. It is consistently ranked by U.S. News & World Report’s Best Hospitals, receiving high "Honor Roll" status, and is highly ranked across many specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in NIH funding and in the 99th percentile in research dollars per investigator.
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The Director of Patient Experience provides leadership and oversight for targeted patient experience improvement initiatives at Mount Sinai Queens. This role collaborates with administrative, nursing, and physician leaders to implement evidence-based healthcare communication training and educational programs that enhance the patient experience. The Director plays a key role in driving operational efficiency and service excellence.
Responsibilities
Analyze patient experience data from surveys, comments, complaints, focus groups, and direct observations to identify opportunities for improvement.
Serve as a subject matter expert, providing hospital leaders and department managers with best practices for enhancing patient experience.
Develop and implement patient experience training programs in partnership with Talent Development, ensuring sustainability of improvements.
Collaborate with multidisciplinary teams to develop action plans and service-line-specific strategies to enhance patient satisfaction.
Communicate and manage improvement initiatives with a positive, solutions-focused approach.
Coach frontline teams to adopt a culture of continuous quality improvement.
This role requires a proactive leader who can drive meaningful improvements in patient experience and staff performance.
Qualifications
Education:
Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred
Experience:
Five years of healthcare or other type of leadership experience with demonstrated success managing teams, developing and managing projects, and implementing patient experience improvement initiatives in a complex environment.
Strong verbal, written, and presentation skills, including the ability to deliver persuasive presentation to various audiences.
Non-Bargaining Unit, 250 - Executive Office - MSQ, Mount Sinai Queens
Employer Description Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time—discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. The Health System offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The system includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. It is consistently ranked by U.S. News & World Report’s Best Hospitals, receiving high "Honor Roll" status, and is highly ranked across many specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in NIH funding and in the 99th percentile in research dollars per investigator.
#J-18808-Ljbffr